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NPTEL
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Teaching on Alison since Aug 2021
The National Programme on Technology Enhanced Learning is an online learning platform founded in 2003 by the coming together of seven Indian Institutes of Technology and the Indian Institute of Science. NPTEL offers university-level courses in science, technology, engineerin...
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Fundamentals of Service Marketing
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Free Online Courses by NPTEL
Japanese Language: Introduction to Japanese Scripts
1.5-3 hrs 38,126 learners
By NPTEL
You Will Learn How To

By the end of this course, you will be able to:

  • List the three Japanese scripts
  • Describe how each Japanese script is used and written
  • Explain the meanings of various conversation phrases
  • State the Japanese words for numbers 1-70
  • Explain the meanings of various Japanese words
  • Recognise the correct pronunciation of Japanese vowel and consonant sounds
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CERTIFICATE
Japanese Language
Japanese Language: Introduction to Japanese Scripts
1.5-3 hrs
38126 enrolled
Human Resource Management - Discipline in Organizations
1.5-3 hrs 40,962 learners
By NPTEL
You Will Learn How To

By the end of this course, you will be able to:

  • Discuss why disciplinary procedures are necessary
  • Explain how you can have "just cause" for discipline
  • Outline how discipline is administered
  • Discuss issues involved in handling difficult employees
  • Describe how to manage insubordination in the workplace
  • Recall the management of workplace bullying
  • Discuss ways in which to prevent the need for discipline
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CERTIFICATE
Human Resources
Human Resource Management - Discipline in Organizations
1.5-3 hrs
40962 enrolled
International and Strategic Human Resource Management
1.5-3 hrs 46,277 learners
By NPTEL
You Will Learn How To

At the end of this course you will be able to:

  • Identify reasons why businesses may need to be internationalized
  • Discuss challenges to human resource management in multinational enterprises
  • Discuss employment standards and laws in relation to international human resource management
  • Discuss jobs international human resource staff will need to do in the future
  • Discuss different strategic theories of human resource management
  • Discuss the multilevel model of strategic human resource management
  • Discuss networked organizations and challenges they face
  • Discuss the paradoxical tensions and coping strategies in human resources management
  • Discuss sustainable human resource management
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CERTIFICATE
Management
International and Strategic Human Resource Management
1.5-3 hrs
46277 enrolled
Diploma in Japanese Language
10-15 hrs 94,743 learners
By NPTEL
You Will Learn How To

By the end of this course, you will be able to:

  • Identify different Japanese time expressions
  • Translate commonly used Japanese words to English
  • Count to a hundred in Japanese and refer to multiples of a hundred and a thousand
  • List and describe the three Japanese scripts
  • Pronounce Japanese sounds
  • Explain the meanings of different Japanese conversational phrases
  • Describe Japanese grammatical concepts
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DIPLOMA
Japanese Language
Diploma in Japanese Language
10-15 hrs
94743 enrolled
Diploma in Quality Management
10-15 hrs 85,446 learners
By NPTEL
You Will Learn How To

Having completed this course you will be able to:

  • Describe an overview of Quality Management.
  • Define Total Quality Management and its tools.
  • Explain Total Quality Management tools and external benchmarking.
  • Describe and explain ISO 9000. 
  • Explain service quality management.
  • Describe Six Sigma Quality.
  • Describe what Cost of Quality means and how it is measured.
  • Define what Service Quality is.
  • List examples of service industries.
  • Define the dimensions of service quality (reliability and responsiveness).
  • Describe what is meant by customer satisfaction.
  • Explain what the service quality gap means.
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DIPLOMA
Management
Diploma in Quality Management
10-15 hrs
85446 enrolled
Diploma in Supply Chain Management
10-15 hrs 123,369 learners
By NPTEL
You Will Learn How To

Having studied this course you will be able to:

  • Explain what the terms supply chain and supply chain management mean
  • Describe what supply chain networks are
  • Define what supply chain ecosystem is
  • Describe how modern manufacturing and services are intertwined
  • Describe what Governance Formation involves
  • Describe risks to supply chains
  • Describe the aim of Supply Chain Risk Management
  • List the elements of a Supply Chain Ecosystem
  • Describe and give examples of economic and political related uncertainties
  • List the six strategies to reduce overall risk exposure
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DIPLOMA
Management
Diploma in Supply Chain Management
10-15 hrs
123369 enrolled
Diploma in Six Sigma
10-15 hrs 50,158 learners
By NPTEL
You Will Learn How To

Having completed this course the learner will be able to:

  • Describe the basics of Statistical Process Control.
  • Describe to use Design of Experiments to understand and optimize process settings.
  • Explain and apply the statistical techniques used in Six Sigma. - Outline the steps in planning Design of Experiments.
  • Describe the development of Taguchi Methods by Genichi Taguchi.
  • Describe typical Quality Engineering applications.
  • Define benchmarking and list its benefits. 
  • List the steps of widely used benchmarking procedures. 
  • Define what supply chain management is.
  • Describe how Six Sigma can be used in supply chain management.
  • Describe management's challenge of integrating Six Sigma processes into supply chain systems.
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DIPLOMA
Management
Diploma in Six Sigma
10-15 hrs
50158 enrolled
Introduction to Quality Management
1.5-3 hrs 40,472 learners
By NPTEL
You Will Learn How To

Having completed this course you will be able to:

  • Describe an overview of Quality Management
  • Define Total Quality Management. - Describe Quality specifications and costs
  • Explain Total Quality Management tools and external benchmarking
  • Describe and explain ISO 9000
  • Explain service quality management
  • Describe Six Sigma Quality
course logo
CERTIFICATE
Quality Management
Introduction to Quality Management
1.5-3 hrs
40472 enrolled
Understanding Cost of Quality and TQM Tools
1.5-3 hrs 14,234 learners
By NPTEL
You Will Learn How To

Having completed this course you will be able to:

  • Define what Total Quality Management is
  • Describe what cost of quality means and how it is measured
  • Describe in detail how the ISO 9000 and QS 9000 standards function
  • Describe the tools of Total Quality Management
  • Describe quality measurement in service industries
  • Describe the role of Six Sigma quality systems
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CERTIFICATE
Quality Management
Understanding Cost of Quality and TQM Tools
1.5-3 hrs
14234 enrolled
Fundamentals of Quality Standards
1.5-3 hrs 13,627 learners
By NPTEL
You Will Learn How To

Having completed this course you will be able to:

  • Describe the development of various quality standards such as ISO 9000, ISO 9001.
  • Describe the implementation of quality standards.
  • Compare and contrast quality standards such as ISO 9000 series and QS 9000.
  • Explain concepts such as the use of Quality Function Deployment in quality management.
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CERTIFICATE
Quality Management
Fundamentals of Quality Standards
1.5-3 hrs
13627 enrolled
Fundamentals Of Using Six Sigma In Supply Chains
1.5-3 hrs 15,428 learners
By NPTEL
You Will Learn How To

Having completed this course the learner will be able to:

  • Define what supply chain management is
  • Describe how Six Sigma can be used in supply chain management
  • List examples of supply chains that have Six Sigma processes
  • Describe management's challenge of integrating Six Sigma processes into supply chain systems
course logo
CERTIFICATE
Procurement
Fundamentals Of Using Six Sigma In Supply Chains
1.5-3 hrs
15428 enrolled
Six Sigma - Understanding Benchmarking Methods
1.5-3 hrs 6,166 learners
By NPTEL
You Will Learn How To

Having completed this course the learner will be able to:

  • Define benchmarking and list its benefits
  • Describe the key elements of the Benchmarking Code of Conduct
  • List the steps of widely used benchmarking procedures
  • Describe management's benchmarking challenge
course logo
CERTIFICATE
Six Sigma
Six Sigma - Understanding Benchmarking Methods
1.5-3 hrs
6166 enrolled
Introduction To Supply Chain Management
1.5-3 hrs 63,089 learners
By NPTEL
You Will Learn How To

By the end of this course, you will be able to:

  • Explain what the terms supply chain and supply chain management mean
  • Describe what supply chain networks are
  • List examples of supply chains
  • Discuss the movement of materials, information or money
  • Describe what is meant by integrated supply chain networks
  • Describe best practices in supply chain networks
course logo
CERTIFICATE
Supply Chain Management
Introduction To Supply Chain Management
1.5-3 hrs
63089 enrolled
Understanding Supply Chain Ecosystems
1.5-3 hrs 7,676 learners
By NPTEL
You Will Learn How To

Having studied this course you will be able to:

  • Define what supply chain ecosystem is
  • Describe how to map a supply chain ecosystem
  • Describe how to use the ecosystem framework in supply chain analysis
  • Describe how modern manufacturing and services are intertwined
course logo
CERTIFICATE
Procurement
Understanding Supply Chain Ecosystems
1.5-3 hrs
7676 enrolled
Marketing and Developing Services
4-5 hrs 5,019 learners
By NPTEL
You Will Learn How To

By the end of this course, you will be able to:

  • Describe the different types of services marketing processes
  • Recall how to conduct a SWOT analysis of a company
  • Explain how to analyze new business opportunities
  • Discuss the different ‘bases’ of segmentation
  • Describe the six stages in which customers purchase and consume services
  • List out the nine stages of new service development
  • Outline the eight established supplementary services
  • Discuss service quality in relation to customer expectations
  • Identify the five service gaps in the ‘Gap’ model of service quality
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CERTIFICATE
Marketing
Marketing and Developing Services
4-5 hrs
5019 enrolled
Learner Reviews & Feedback For
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Nadine Felecia G.
I learn to discuss the Response of Viscoelastic Material to Step Stress and the concept of Linear Scaling with the History and Length Scales of Atoms and Bonds.
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Nadine Felecia G.
This course enables I to evaluate a company's marketing plan and the current situation, a company and create a SWOT analysis.for the key issues presented.
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