Introduction to Quality Management - Revised 2018

Quality Control
Free Course
Modern businesses and organizations have recognized the importance of quality management in improving their business functions in its day-to-day operations. Hence, quality management system regimes such as the ISO 9000 family have been implemented worldwide. This quality management course helps quality management professionals as well as learners interested to pursue a career in the area to successfully implement a quality management system.
  • Duration

    3-4 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher





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This quality management course provides beginners with an introduction to the concept of quality management. It answers questions like what a quality management system is, why it matters, and how companies use it. The course then tackles the most widely recognized standards used in the world, the ISO 9000 family. The fundamentals, specifications, and costs involved with ISO 9000 quality management standards are discussed in detail. 

Each business is unique with its own set of goals and objectives to achieve. This quality management course presents the different types of quality management systems along with their own pros, cons, and applications. These include the Total Quality Management system, the Service Quality Management system, and Six Sigma. Quality management professionals will be shown which system to implement in order to solve particular problems. The course further covers external benchmarking as an important strategic tool for Total Quality Management. 

Quality management systems are highly complex, and successfully implementing them is a challenge for businesses and organizations. The course we offer addresses this challenge by providing a comprehensive guide to the concept of quality management. This will be of great benefit to quality management professionals and learners interested in taking their career to the next level. So start the course now, and you will be on your way to successfully implementing a quality management system into your business.

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Having completed this course you will be able to:

  • Describe an overview of Quality Management.
  • Define Total Quality Management.
  • Describe Quality specifications and costs.
  • Explain Total Quality Management tools and external benchmarking. - Describe and explain ISO 9000.
  • Explain service quality management.
  • Describe Six Sigma Quality.

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.


Course Reviews

John Abraham T.
2 years ago
John Abraham T.

it was awesome!

Kasi N.
2 years ago
Kasi N.

study materials are good...

Eric W.
2 years ago
Eric W.

Great introductory course in the basics understanding and parts of quality

Andrew A.
2 years ago
Andrew A.

Its a very interesting course!

Joshua K.
2 years ago
Joshua K.

Excellent introduction of Total Quality Management System. Easy to navigate and understand.

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