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Introduction to Quality Management - Revised 2018

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Introduction to Quality Management - Revised 2018
  • Description
  • Outcome
  • Certification
  • Quality management system regimes such as the ISO 9000 family are widely implemented worldwide, and are an integral part of the functioning of many modern businesses and organisations, both small and large. This course begins by introducing the learner to the concept of quality management and the standards used such as ISO 9000 and its specifications and costs.

    The course then explains different aspects of quality management such as Total Quality Management tools and why external benchmarking is used. The course also describes topics such as service quality management and Six Sigma processes used in quality management.

    This course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organisation, and to all learners who are interested in developing a career in the area of quality management.

  • Having completed this course you will be able to:


    • Describe an overview of Quality Management.
    • Define Total Quality Management.
    • Describe Quality specifications and costs.
    • Explain Total Quality Management tools and external benchmarking. - Describe and explain ISO 9000.
    • Explain service quality management.
    • Describe Six Sigma Quality.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to celebrate and share your success. It is:

    • Ideal to include with CVs, job applications and portfolios
    • A way to show your ability to learn and achieve high results

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