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Introduction to Quality Management - Revised 2018

Quality Control
Free Course
Learn more about Quality Management standards and practices.
  • Duration

    3-4 Hours
  • Assessment

    Yes
  • Certification

    Yes
  • Responsive

    Yes
  • Publisher

    NPTEL
Description Outcome Certification View course modules

Quality management system regimes such as the ISO 9000 family are widely implemented worldwide, and are an integral part of the functioning of many modern businesses and organisations, both small and large. This course begins by introducing the learner to the concept of quality management and the standards used such as ISO 9000 and its specifications and costs.

The course then explains different aspects of quality management such as Total Quality Management tools and why external benchmarking is used. The course also describes topics such as service quality management and Six Sigma processes used in quality management.

This course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organisation, and to all learners who are interested in developing a career in the area of quality management.

Having completed this course you will be able to:


  • Describe an overview of Quality Management.
  • Define Total Quality Management.
  • Describe Quality specifications and costs.
  • Explain Total Quality Management tools and external benchmarking. - Describe and explain ISO 9000.
  • Explain service quality management.
  • Describe Six Sigma Quality.

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.

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