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Introduction to Quality Management

Gain in-depth understanding of Quality Management standards and practices with our free quality management course.

Publisher: NPTEL
This free online Introduction to Quality Management course helps quality management professionals deliver excellent quality management and improve the day-to-day operations of businesses large and small. Quality management system regimes such as the ISO 9000 family have been implemented worldwide. With this course, you will learn how to successfully implement a quality management system in your business or organization.
Introduction to Quality Management
  • Duration

    1.5-3 Hours
  • Students

  • Accreditation


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This quality management course provides beginners with an introduction to the concept of quality management. It answers questions like what a quality management system is, why it matters, and how companies use it. The course then tackles the most widely recognized standards used in the world, the ISO 9000 family. The fundamentals, specifications, and costs involved with ISO 9000 quality management standards are discussed in detail.

Each business is unique with its own set of goals and objectives to achieve. This quality management course presents the different types of quality management systems along with their own pros, cons, and applications. These include the Total Quality Management system, the Service Quality Management system, and Six Sigma. Quality management professionals will be shown which system to implement in order to solve particular problems. The course further covers external benchmarking as an important strategic tool for Total Quality Management.

Quality management systems are highly complex, and successfully implementing them is a challenge for businesses and organizations. The course we offer addresses this challenge by providing a comprehensive guide to the concept of quality management. This will be of great benefit to quality management professionals and learners interested in taking their career to the next level. So start the course now, and you will be on your way to successfully implementing a quality management system into your business.

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