Free Online Introduction to Quality Management Course | Alison

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Introduction to Quality Management - Revised 2018

Gain in-depth understanding of Quality Management standards and practices with our free quality management course.

Quality Control
Free Course
This free online Introduction to Quality Management course helps quality management professionals deliver excellent quality management and improve the day-to-day operations of businesses large and small. Quality management system regimes such as the ISO 9000 family have been implemented worldwide. With this course, you will learn how to successfully implement a quality management system in your business or organization.
  • Duration

    1.5-3 Hours
  • Certification

  • Mobile Friendly

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This quality management course provides beginners with an introduction to the concept of quality management. It answers questions like what a quality management system is, why it matters, and how companies use it. The course then tackles the most widely recognized standards used in the world, the ISO 9000 family. The fundamentals, specifications, and costs involved with ISO 9000 quality management standards are discussed in detail.

Each business is unique with its own set of goals and objectives to achieve. This quality management course presents the different types of quality management systems along with their own pros, cons, and applications. These include the Total Quality Management system, the Service Quality Management system, and Six Sigma. Quality management professionals will be shown which system to implement in order to solve particular problems. The course further covers external benchmarking as an important strategic tool for Total Quality Management.

Quality management systems are highly complex, and successfully implementing them is a challenge for businesses and organizations. The course we offer addresses this challenge by providing a comprehensive guide to the concept of quality management. This will be of great benefit to quality management professionals and learners interested in taking their career to the next level. So start the course now, and you will be on your way to successfully implementing a quality management system into your business.

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Learning Outcomes

Having completed this course you will be able to:

  • Describe an overview of Quality Management
  • Define Total Quality Management. - Describe Quality specifications and costs
  • Explain Total Quality Management tools and external benchmarking
  • Describe and explain ISO 9000
  • Explain service quality management
  • Describe Six Sigma Quality


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certificates for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
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All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.


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