Introduction to Quality Management
Gain in-depth understanding of Quality Management standards and practices with our free quality management course.Publisher: NPTEL
CertificationView course modules
This quality management course provides beginners with an introduction to the concept of quality management. It answers questions like what a quality management system is, why it matters, and how companies use it. The course then tackles the most widely recognized standards used in the world, the ISO 9000 family. The fundamentals, specifications, and costs involved with ISO 9000 quality management standards are discussed in detail.
Each business is unique with its own set of goals and objectives to achieve. This quality management course presents the different types of quality management systems along with their own pros, cons, and applications. These include the Total Quality Management system, the Service Quality Management system, and Six Sigma. Quality management professionals will be shown which system to implement in order to solve particular problems. The course further covers external benchmarking as an important strategic tool for Total Quality Management.
Quality management systems are highly complex, and successfully implementing them is a challenge for businesses and organizations. The course we offer addresses this challenge by providing a comprehensive guide to the concept of quality management. This will be of great benefit to quality management professionals and learners interested in taking their career to the next level. So start the course now, and you will be on your way to successfully implementing a quality management system into your business.Start Course Now
Module 1: Introduction to Quality Management
Quality Management - Learning Outcomes
Quality Management Systems - Part 1
Quality Management Systems - Part 2
Quality Management Systems - Part 3
Quality Management Systems - Part 4
Quality Management Systems - Part 5
Quality Management Systems - Part 6
Quality Management Systems - Part 7
Quality Management Systems - Part 8
Quality Management Systems - Part 9
Quality Management - Lesson Summary
Having completed this course you will be able to:
- Describe an overview of Quality Management
- Define Total Quality Management. - Describe Quality specifications and costs
- Explain Total Quality Management tools and external benchmarking
- Describe and explain ISO 9000
- Explain service quality management
- Describe Six Sigma Quality
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Quality management is the process of achieving and maintaining excellence. Quality management involves maintaining standards in everyday activities to achieve long term objectives for your business or organisation. It involves planning, quality control and review. There are some internationally accepted standards for this process which are known as Total Quality Management or TQM standards. Under TQM, errors are regularly identified and worked upon to minimise errors and maximise quality of output.
The best free online courses providing an introduction to quality management by Alison are:
With an introduction to quality management you will get an overview of the entire quality management process and different TQM standards. Quality management professionals are in high demand, as maintaining excellence is at the heart of every business's success. Taking this free online course by Alison can help you take the first step in your career as a quality management professional or add to your existing skill sets to become a more valuable employee for your organisation.