Free Online Diploma in Quality Management Course | Alison

Diploma in Quality Management - Revised 2017

Learn essential modern quality management standards and how to effectively apply quality management practices today.

Quality Control
Free Course
This free online Diploma in Quality Management course will introduce you to crucial quality management standards and concepts. The course will also give you a rundown of the quality management concepts such as Cost of Quality and Total Quality Management(TQM). Quality management plays an increasingly important role in businesses around the world, and this course will prepare you for this important function.
  • Duration

    10-15 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher






View course modules


This course will give you a solid understanding of total quality management. You will be shown how this management framework can be used to improve the goods and services produced by a business in order to deliver customer satisfaction. You will then learn about the ISO 9000 family of standards, which is probably the most widely implemented standard group in the world today. The course will show you how all members of an organization can help build long-term success by adhering to this standard.

The course will then give you an overview of Quality Management as a whole, as well as define its main tools and external benchmarking processes. You will then learn about service quality management, Six Sigma Quality, and how to measure Cost of Quality. Finally, you will learn about the different dimensions of Service Quality including reliability and responsiveness, customer satisfaction, and the service quality gap, and you will be given examples of how this applies to specific service industries.

This online course will be of great interest to quality management professionals who would like to learn more about the application of quality management within an organization. It will also be a great step up for students who are interested in developing a career in the field of quality management. With quality management becoming an increasingly valued and competitive industry, gaining these skills will give your career a real boost. So why wait? Check out the course now and start gaining a new skill set today.

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Module 1: Introduction to Quality Management

Module 2: Diploma in Quality Management - First Assessment

Module 3: Understanding Cost of Quality and TQM Tools

Module 4: Diploma in Quality Management - Second Assessment

Module 5: Introduction to Quality Standards

Module 6: Diploma in Quality Management - Third Assessment

Module 7: Service Quality for Service Industries

Module 8: Diploma in Quality Management - Fourth Assessment

Course assessment

Learning Outcomes

Having completed this course you will be able to:

  • Describe an overview of Quality Management.
  • Define Total Quality Management and its tools.
  • Explain Total Quality Management tools and external benchmarking.
  • Describe and explain ISO 9000. 
  • Explain service quality management.
  • Describe Six Sigma Quality.
  • Describe what Cost of Quality means and how it is measured.
  • Define what Service Quality is.
  • List examples of service industries.
  • Define the dimensions of service quality (reliability and responsiveness).
  • Describe what is meant by customer satisfaction.
  • Explain what the service quality gap means.


All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world. Your Alison Diploma is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Diplomas for completed Diploma courses:

Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma, posted to you with FREE shipping
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame, posted to you with FREE shipping

All Diplomas are available to purchase through the Alison Shop. For more information on purchasing Alison Diplomas, please visit our FAQs. If you decide not to purchase your Alison Diploma, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Diploma pricing, please visit our Pricing Page.



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