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Diploma in Quality Management - Revised 2017

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Diploma in Quality Management - Revised 2017
  • Description
  • Outcome
  • Certification
  • Quality management plays a key role in many businesses and organizations, and the ISO 9000 family of standards is probably the most widely implemented worldwide.

    The course Diploma in Quality Management will introduce you to quality management standards such as ISO 9000 and its specifications and costs. The course teaches you about topics such as Cost of Quality and what tools are used in Total Quality Management (TQM).

    Next, the course teaches you about Cost of Quality which is a term that's widely used but misunderstood - It isn't about the cost of creating a quality product or service, rather it's the cost of not creating a quality product or service. The course then reviews popular TQM tools including Checklists, Fishbone Diagrams, Histogram Charts, Plan-Do-Check-Act (PDCA) Cycle and Pareto Diagrams.

    The course also teaches you about service quality and how it can be applied within service industries. You will learn more about the practices and procedures that can be used to improve customer satisfaction. Implementing high service quality means that a business will meet customer needs while remaining economically competitive.

    This Diploma course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organization, and to all learners who are interested in developing a career in the area of quality management.

  • Having completed this course you will be able to:


    • Describe an overview of Quality Management.
    • Define Total Quality Management and its tools.
    • Explain Total Quality Management tools and external benchmarking.
    • Describe and explain ISO 9000.
    • Explain service quality management.
    • Describe Six Sigma Quality.
    • Describe what Cost of Quality means and how it is measured.
    • Define what Service Quality is.
    • List examples of service industries.
    • Define the dimensions of service quality (reliability and responsiveness).
    • Describe what is meant by customer satisfaction.
    • Explain what the service quality gap means.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma or Certificate.

    Having an official Alison document is a great way to celebrate and share your success. It is:

    • Ideal to include with CVs, job applications and portfolios
    • A way to show your ability to learn and achieve high results

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