Diploma in Quality Management - Revised 2017

Quality Control
Free Course
Quality management plays an increasingly important role in businesses and organizations around the world, and the ISO 9000 family of standards is probably the most widely implemented today. This Diploma in Quality Management course will introduce you to these crucial quality management standards, their specifications and costs, and essential quality management concepts such as Cost of Quality and Total Quality Management (TQM).
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  • Duration

    10-15 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher





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This course will give you a solid understanding of total quality management. You will be shown how this management framework can be used to improve the goods and services produced by a business in order to deliver customer satisfaction. You will then learn about the ISO 9000 family of standards, which is probably the most widely implemented standard group in the world today. The course will show you how all members of an organization can help build long-term success by adhering to this standard.

The course will then give you an overview of Quality Management as a whole, as well as define its main tools and external benchmarking processes. You will then learn about service quality management, Six Sigma Quality, and how to measure Cost of Quality. Finally, you will learn about the different dimensions of Service Quality including reliability and responsiveness, customer satisfaction, and the service quality gap, and you will be given examples of how this applies to specific service industries.

This online course will be of great interest to quality management professionals who would like to learn more about the application of quality management within an organization. It will also be a great step up for students who are interested in developing a career in the field of quality management. With quality management becoming an increasingly valued and competitive industry, gaining these skills will give your career a real boost. So why wait? Check out the course now and start gaining a new skill set today.

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Learning Outcomes

Having completed this course you will be able to:

  • Describe an overview of Quality Management.
  • Define Total Quality Management and its tools.
  • Explain Total Quality Management tools and external benchmarking.
  • Describe and explain ISO 9000.
  • Explain service quality management.
  • Describe Six Sigma Quality.
  • Describe what Cost of Quality means and how it is measured.
  • Define what Service Quality is.
  • List examples of service industries.
  • Define the dimensions of service quality (reliability and responsiveness).
  • Describe what is meant by customer satisfaction.
  • Explain what the service quality gap means.


All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive to you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Diploma courses:

Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma that is posted to you (with FREE standard shipping worldwide)
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame that is posted to you (with FREE standard shipping worldwide)

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.


    Course Reviews

    Janice  H.
    7 months ago
    Janice H.

    The course was easy to complete on your own. It was very informational.

    Shreeniwas  V.
    2 years ago
    Shreeniwas V.

    Very nicely presented

    Rafay Y.
    2 years ago
    Rafay Y.


    Jasdeep K.
    2 years ago
    Jasdeep K.

    It was a very interesting and good experience. I learned a lot of basics of quality.

    JOJI S.
    2 years ago
    JOJI S.

    Great ,it really helped me.

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