When implementing a quality management system it is important for quality managers to be familiar with topics such as Cost of Quality and which tools are used in Total Quality Management.
The Cost of Quality is a term that is widely used but also widely misunderstood. It is not about the cost of creating a quality product or service, rather it is the cost to the business of not creating a quality product or service. For example, if a company produces substandard products then every time work is redone on those products the cost of quality increases.
Total Quality Management (TQM) tools such as Checklists, Fishbone Diagrams, Histogram Charts, PDCA Cycle and Pareto Diagrams have been used in businesses for more than 50 years and have revolutionised the concept of quality management. Successful businesses realise that TQM tools are used to prevent problems from occurring rather than detect problems that have occurred. The course will teach you more about these important tools and how to implement them in a quality management system.
This course will be of great interest to all professionals working in the area of quality management and who would like to learn more about Cost of Quality and using TQM tools. It will also be of great interest to any learner who is interested in a career in the area of quality management.
Prerequisite: We recommend that you have studied the course Introduction to Quality Management.
Having completed this course you will be able to:
- Define what Total Quality Management is.
- Describe what cost of quality means and how it is measured.
- Describe in detail how the ISO 9000 and QS 9000 standards function.
- Describe the tools of Total Quality Management.
- Describe quality measurement in service industries.
- Describe the role of Six Sigma quality systems.
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