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Best CRM Courses
These free online CRM (Customer relationship management) courses will teach you everything you need to know and the skills, knowledge, and tools you need to successfully to understand and practice Customer Relationship Management. Customer Relationship Management Systems (CRMSs) are used to manage contact, sales, and much more. You can learn about CRMSs and more with these free online courses....…Read More
- 23 Free Courses
- 224,624 Learners
- 30,230 Certificates & Diplomas Earned
Most Popular
CRM Courses
Certificate ![Stakeholders Relationships Management]( "Stakeholders Relationships Management")
Advanced Level
business 
AccreditedStakeholders Relationships Management
2 - 3 hrs 941 learners
You Will Learn How To
- Outline the concept of stakeholder rapport in business a...
- Define the key elements of stakeholder rapport
- Recognise the different strategies for buildi... Read More
Certificate ![Fundamentals of Salesforce - Sales and Customer Relationship Management]( "Fundamentals of Salesforce - Sales and Customer Relationship Management")
Advanced Level
business Fundamentals of Salesforce - Sales and Customer Relationship Management
2 - 3 hrs 5,077 learners
You Will Learn How To
- Explain the key features and functionalities of Salesfor...
- Distinguish between customization and configuration in S...
- Outline the transformation of Salesforce Inc.... Read More
Certificate ![Understanding Key Account Management]( "Understanding Key Account Management")
Intermediate Level
management Understanding Key Account Management
2 - 3 hrs 6,953 learners
You Will Learn How To
- Explain the concepts of key account management
- Discuss how to determine strategic importance objectivel...
- State the benefits of long-term connection to... Read More
Diploma ![Diploma in Building and Maintaining Customer Relationships]( "Diploma in Building and Maintaining Customer Relationships")
Advanced Level
business Diploma in Building and Maintaining Customer Relationships
10-15 hrs 3,671 learners
You Will Learn How To
- Outline the four major drivers of the growth of CRM
- List the reasons companies should adopt CRM
- Identify the applications and benefits of ‘co... Read More
Certificate ![Enterprise Resource Planning and Management]( "Enterprise Resource Planning and Management")
Intermediate Level
business Enterprise Resource Planning and Management
5-6 hrs 11,614 learners
You Will Learn How To
- Define an ‘enterprise resource planning’ system
- Outline the risks and challenges involved in the impleme...
- State the importance of ‘change management’ i... Read More
Certificate ![Managing Customers Using Technology]( "Managing Customers Using Technology")
Beginner Level
business Managing Customers Using Technology
2 - 3 hrs 15,581 learners
You Will Learn How To
- Explain what customer relationship management is and use...
- Describe the structure of customer relationship manageme...
- Explain why the customer should be the centre... Read More
Certificate ![Building Customer Relationships in Management]( "Building Customer Relationships in Management")
Beginner Level
business Building Customer Relationships in Management
2 - 3 hrs 2,894 learners
You Will Learn How To
- Explain the impact of data on enhancing customer relatio...
- Arrange a customer loyalty ladder in increasing order
- Describe how marketers can make good decision... Read More
Diploma ![Diploma in Sales Operations Essentials: From Strategy to Execution]( "Diploma in Sales Operations Essentials: From Strategy to Execution")
Advanced Level
business Diploma in Sales Operations Essentials: From Strategy to Execution
10-15 hrs 576 learners
You Will Learn How To
- Apply sales forecasting techniques to predict future sal...
- Describe pipeline management skills to maintain efficien...
- Analyze sales performance metrics to identify... Read More
Certificate ![Customer Relationship Management (CRM) for Small Businesses]( "Customer Relationship Management (CRM) for Small Businesses")
Intermediate Level
business Customer Relationship Management (CRM) for Small Businesses
2 - 3 hrs 4,959 learners
You Will Learn How To
- Define CRM and articulate its role as a superhero tool f...
- Select suitable CRM software considering core functional...
- Identify and measure KPIs related to business... Read More
Certificate ![Developing Good Customer Service Skills]( "Developing Good Customer Service Skills")
Intermediate Level
business Developing Good Customer Service Skills
3-4 hrs 759 learners
You Will Learn How To
- Define the concept of customer service in the context of...
- Distinguish between verbal and nonverbal communication t...
- Apply appropriate response strategies to hand... Read More
Certificate ![SAP CRM - Revolutionizing Customer Relationships]( "SAP CRM - Revolutionizing Customer Relationships")
Advanced Level
business SAP CRM - Revolutionizing Customer Relationships
3-4 hrs 1,675 learners
You Will Learn How To
- Explain the components and layers of SAP CRM architectur...
- List and describe the main functional modules and featur...
- Outline the traditional GUI-based interface w... Read More
Certificate ![Intermediate Customer Service and Retention Management]( "Intermediate Customer Service and Retention Management")
Intermediate Level
business Intermediate Customer Service and Retention Management
3-4 hrs 1,096 learners
You Will Learn How To
- Analyze key customer retention metrics to evaluate their...
- Apply advanced communication techniques to enhance custo...
- Assess the cost implications of customer acqu... Read More
Certificate ![Digital Marketing and CRM for Increased Sales]( "Digital Marketing and CRM for Increased Sales")
Advanced Level
business Digital Marketing and CRM for Increased Sales
2 - 3 hrs 29,104 learners
You Will Learn How To
- Explain the concept of market segmentation, its types an...
- Outline the role of marketing in enhancing the sale of p...
- Discuss digital marketing and the 4 Ps of mar... Read More
Certificate ![Introduction to Sales and Customer Service]( "Introduction to Sales and Customer Service")
Beginner Level
marketing Introduction to Sales and Customer Service
2 - 3 hrs 7,572 learners
You Will Learn How To
- State methods by which businesses can identify their sal...
- Identify features of the consumer market
- Explain the roles of a salesperson in a firm Read More
Certificate ![Understand B2B Business Development & Sales]( "Understand B2B Business Development & Sales")
Intermediate Level
business Understand B2B Business Development & Sales
5-6 hrs 13,217 learners
You Will Learn How To
- Define the elements of business development and sales
- State the five stages of market sophistication
- Define the characteristics of an ideal busine... Read More
Certificate ![Introduction to Zoho CRM]( "Introduction to Zoho CRM")
Advanced Level
Information Technology Introduction to Zoho CRM
2 - 3 hrs 6,623 learners
You Will Learn How To
- Identify the key modules in Zoho CRM
- Evaluate user needs to plan Zoho CRM for the client
- Outline the concept of Zoho CRM customisation
- Describe how to create custom views in Zoho C... Read More
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Key Account Manager Key Account Managers analyse, select, and nurture strong mutually beneficial relationships with a small number of valuable clients who contribute to a large percentage of the organisational revenue.
- Average Salary
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$88,833 - Traits investigative
$88,833
Relationship Manager Any business entity in a quest to optimise professional relationships with clients and partner firms seeks the services of a Relationship Manager to build and maintain those relationships in a satisfa
- Average Salary
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$72,019 - Traits realistic
Account Manager Communication whizzes and people magnets with a knack for numbers, Account Managers play a critical role in liaising between the company and its clients, so the client stays happy and the company cont
- Average Salary
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$58,911 - Traits enterprising
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