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These free online CRM (Customer relationship management) courses will teach you everything you need to know and the skills, knowledge, and tools you need to successfully to understand and practice Customer Relationship Management. Customer Relationship Management Systems (CRMSs) are used to manage contact, sales, and much more. You can learn about CRMSs and more with these free online courses....…Read More
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![Stakeholders Relationships Management Stakeholders Relationships Management](https://cdn01.alison-static.net/courses/6697/alison_courseware_intro_6697.jpg)
Stakeholders Relationships Management
- Outline the concept of stakeholder rapport in business a...
- Define the key elements of stakeholder rapport
- Recognise the different strategies for buildi... Read More
![Enterprise Resource Planning and Management Enterprise Resource Planning and Management](https://cdn01.alison-static.net/courses/3420/alison_courseware_intro_3420.jpg)
Enterprise Resource Planning and Management
- Define an ‘enterprise resource planning’ system
- Outline the risks and challenges involved in the impleme...
- State the importance of ‘change management’ i... Read More
![Fundamentals of Salesforce - Sales and Customer Relationship Management Fundamentals of Salesforce - Sales and Customer Relationship Management](https://cdn01.alison-static.net/courses/6778/alison_courseware_intro_6778.jpg)
Fundamentals of Salesforce - Sales and Customer Relationship Management
- Explain the key features and functionalities of Salesfor...
- Distinguish between customization and configuration in S...
- Outline the transformation of Salesforce Inc.... Read More
![Understanding Key Account Management Understanding Key Account Management](https://cdn01.alison-static.net/courses/5303/alison_courseware_intro_5303.jpg)
Understanding Key Account Management
- Explain the concepts of key account management
- Discuss how to determine strategic importance objectivel...
- State the benefits of long-term connection to... Read More
![Intermediate Customer Service and Retention Management Intermediate Customer Service and Retention Management](https://cdn01.alison-static.net/courses/7119/alison_courseware_intro_7119.jpg)
Intermediate Customer Service and Retention Management
- Analyze key customer retention metrics to evaluate their...
- Apply advanced communication techniques to enhance custo...
- Assess the cost implications of customer acqu... Read More
![Building Customer Relationships in Management Building Customer Relationships in Management](https://cdn01.alison-static.net/courses/3302/alison_courseware_intro_3302.jpg)
Building Customer Relationships in Management
- Explain the impact of data on enhancing customer relatio...
- Arrange a customer loyalty ladder in increasing order
- Describe how marketers can make good decision... Read More
![Diploma in Sales Operations Essentials: From Strategy to Execution Diploma in Sales Operations Essentials: From Strategy to Execution](https://cdn01.alison-static.net/courses/7202/alison_courseware_intro_7202.jpg)
Diploma in Sales Operations Essentials: From Strategy to Execution
- Apply sales forecasting techniques to predict future sal...
- Describe pipeline management skills to maintain efficien...
- Analyze sales performance metrics to identify... Read More
![Customer Relationship Management (CRM) for Small Businesses Customer Relationship Management (CRM) for Small Businesses](https://cdn01.alison-static.net/courses/6614/alison_courseware_intro_6614.jpg)
Customer Relationship Management (CRM) for Small Businesses
- Define CRM and articulate its role as a superhero tool f...
- Select suitable CRM software considering core functional...
- Identify and measure KPIs related to business... Read More
![Understanding the Economics in Customer Relationship Management Understanding the Economics in Customer Relationship Management](https://cdn01.alison-static.net/courses/3303/alison_courseware_intro_3303.jpg)
Understanding the Economics in Customer Relationship Management
- Define ‘customer-centric’ marketing and ‘CLV’
- Explain the impact of such marketing
- Outline the importance of customer loyalty an... Read More
![Diploma in Building and Maintaining Customer Relationships Diploma in Building and Maintaining Customer Relationships](https://cdn01.alison-static.net/courses/3300/alison_courseware_intro_3300.jpg)
Diploma in Building and Maintaining Customer Relationships
- Outline the four major drivers of the growth of CRM
- List the reasons companies should adopt CRM
- Identify the applications and benefits of ‘co... Read More
![Introduction to Sales and Customer Service Introduction to Sales and Customer Service](https://cdn01.alison-static.net/courses/4838/alison_courseware_intro_4838.jpg)
Introduction to Sales and Customer Service
- State methods by which businesses can identify their sal...
- Identify features of the consumer market
- Explain the roles of a salesperson in a firm Read More
![Digital Marketing and CRM for Increased Sales Digital Marketing and CRM for Increased Sales](https://cdn01.alison-static.net/courses/5569/alison_courseware_intro_5569.jpg)
Digital Marketing and CRM for Increased Sales
- Explain the concept of market segmentation, its types an...
- Outline the role of marketing in enhancing the sale of p...
- Discuss digital marketing and the 4 Ps of mar... Read More
![SAP CRM - Revolutionizing Customer Relationships SAP CRM - Revolutionizing Customer Relationships](https://cdn01.alison-static.net/courses/6737/alison_courseware_intro_6737.jpg)
SAP CRM - Revolutionizing Customer Relationships
- Explain the components and layers of SAP CRM architectur...
- List and describe the main functional modules and featur...
- Outline the traditional GUI-based interface w... Read More
![Understand B2B Business Development & Sales Understand B2B Business Development & Sales](https://cdn01.alison-static.net/courses/4062/alison_courseware_intro_4062.jpg)
Understand B2B Business Development & Sales
- Define the elements of business development and sales
- State the five stages of market sophistication
- Define the characteristics of an ideal busine... Read More
![Developing Good Customer Service Skills Developing Good Customer Service Skills](https://cdn01.alison-static.net/courses/7320/alison_courseware_intro_7320.jpg)
Developing Good Customer Service Skills
- Define the concept of customer service in the context of...
- Distinguish between verbal and nonverbal communication t...
- Apply appropriate response strategies to hand... Read More
![Managing Customers Using Technology Managing Customers Using Technology](https://cdn01.alison-static.net/courses/1657/alison_courseware_intro_1657.jpg)
Managing Customers Using Technology
- Explain what customer relationship management is and use...
- Describe the structure of customer relationship manageme...
- Explain why the customer should be the centre... Read More
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