Fundamentals of Salesforce - Sales and Customer Relationship Management

Name: Fundamentals of Salesforce - Sales and Customer Relationship Management
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Discover how Salesforce revolutionizes customer engagement and business operations with cloud-based solutions.

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Learning Outcomes

In this free course, you will learn how to:

Explain the key features and functionalities of Salesforce products
Distinguish between customization and configuration in Salesforce
Outline the transformation of Salesforce Inc. from a CRM solution provider to a significant player in cloud computing
Identify the various cloud platforms and products offered by Salesforce
Indicate the dynamics of the Sales Force Automation Software Market
State the ways to interpret the market reports
Summarize the differences between Salesforce Lightning and Classic
State the purpose and benefits of Salesforce AppExchange and how to navigate its offerings

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