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Free Online Customer Experience Courses
These free online customer experience courses will teach you the importance of leaving a good impression on customers so they remain loyal to your business. Customer experience is the product of an interaction between an organization and a customer over the duration of their relationship. A positive experience encourages return custom, and is crucial in helping a business succeed....…Read More
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Customer Experience Courses
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Customer Service Skills Within Healthcare
- Outline the importance and benefits of effective patient...
- Identify the skills required to provide high-quality hea...
- Describe the specialised customer service tra... Read More
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An Introduction to Retail Associates
- List duties and characteristics of a retail associate
- Analyze the importance of communication in the retail bu...
- Evaluate the psychological impact of the atmo... Read More
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Customer Services
- Explain the principles of customer service within an org...
- Outline the British standard Code of Practice for custom...
- Identify the difference between consumer and customer
- Explain the role of Customer Relationship Man... Read More
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Developing Quality Customer Service Skills
- Compare traditional platforms and social media platforms...
- Discuss the importance of developing the right attitude ...
- List and discuss the skills customer service ... Read More
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Effective Customer Service Skills
- State the principles of customer service within an organ...
- Discuss the necessary level of quality of a company’s pr...
- Distinguish the difference between ‘consumer’... Read More
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Retail Management: Customer Interactions
- Describe how to create an ideal retail environment
- Define what is meant by a customer relationship
- Outline how to create a healthy customer rela... Read More
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Marketing Touchpoint Analysis for Businesses
- Explain the process of tracking acquisitions across your...
- Identify key metrics you can use to inform your digital ...
- Outline actionable steps you can take to trac... Read More
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Introduction to Customer Service Excellence
- Describe the customer service workplace and duties
- Identify proper attitudes for effective customer service...
- Evaluate customers’ needs and wants Read More
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Maximizing Customer Engagement for Business Growth
- Describe the ‘audience first’ approach to business
- Outline the benefits of identifying your target audience
- Discuss how to calculate the customer lifetim... Read More
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Diploma in Implementing Customer Care in Management
- Discuss the effects of customer-perceived value and sati...
- Identify the steps in managing customers’ defection in B...
- Describe how service companies of B2C markets... Read More
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How to set Profit-Maximising Prices for SMEs
- Recognise the differences in "placing" the product and "...
- Discuss what is the the black art of pricing and why it ...
- Identify the dangers of using and implementin... Read More
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Understanding Key Account Management
- Explain the concepts of key account management
- Discuss how to determine strategic importance objectivel...
- State the benefits of long-term connection to... Read More
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Outstanding Customer Service - Your Ultimate Guide
- Describe how to stop losing money due to poor or average...
- Explain how to make more money from each customer
- Explain methods for gaining more referrals Read More
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Intermediate Customer Service and Retention Management
- Analyze key customer retention metrics to evaluate their...
- Apply advanced communication techniques to enhance custo...
- Assess the cost implications of customer acqu... Read More
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Fundamentals of Account Management
- Discuss the importance of an account management program ...
- Outline the roles and responsibilities of account manage...
- List key skills and qualities required to suc... Read More
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Building Customer Relationships in Management
- Explain the impact of data on enhancing customer relatio...
- Arrange a customer loyalty ladder in increasing order
- Describe how marketers can make good decision... Read More
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