Customer Care Skills and Telephone Etiquette
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This Free Online Course Includes:
- Hours of Learning
- CPD Accreditation
- Final Assessment
COURSE PUBLISHER -
Customer Care Skills and Telephone Etiquette
This free online customer service training course provides communication skills and explains telephone etiquette.
‘Customer service’ describes the guidance a business gives its customers. This co... ‘Customer service’ describes the guidance a business gives its customers. This course explains how to provide great customer care service over the phone. We outline ‘defusing’ techniques and customer management practices to help you build a good rapport with clients over the phone. Why should you provide great customer service? What is true customer loyalty? This customer care course answers such questions and improves your communication skills.
COURSE PUBLISHER -
In This Free Course, You Will Learn How To
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Complete This CPD Accredited Course & Get Your Certificate!
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