Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and strategically improve customer service. This free online course will teach you why effective customer service plays such an essential role in a business' success. You will explore the skills involved in dealing with customers, customer complaints and the legal and ethical duties of customer service personnel. Management is important to sustaining and improving the quality of service in the long-term and understanding and this customer services course discusses what this involves and how to use it to your benefit and that of your customers. The role of statutory bodies in managing issues between customers and businesses is also analyzed along with guidance for best practices.
You will then learn about customer types, -needs, -wants, measuring service standards and the difference between consumers and customers. The course goes on to discuss the concept of mystery shopper programs and the ways in which customer opinions influence product and service evolvement. Customer service workers use a range of resources and technology to recognize the needs and wants of customers and often need to be able to multi-task easily and efficiently, manage their time and network with team members. You will be taught the personal skills needed in delivering customer service excellence which include managing negativity and stress and working effectively in a team. Customer support professionals must develop the expertise to evaluate situations effectively, establish empathy, defuse anger and collaborate with a diverse range of customers from diverse cultural backgrounds; all of which are detailed as you work through this free online course material. You will gain an understanding of the procedures needed to resolve customer queries and complaints in a respectful way as well as the role of auditing, compliance and legislation, with a particular focus on customer relationships. Some other essential themes covered are the concept of money laundering and how this affects business and the advancement of social networks including the issues around user data privacy.
Whether you are a customer service worker and would like to improve your skills or a customer service manager needing to enhance your organization or department’s customer service offering, enrol for this free online course today.
Start Course Now What You Will Learn In This Free Course
View All Learning Outcomes View Less All Alison courses are free to enrol study and complete. To successfully complete this course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world.
Your Alison is:
- Ideal for sharing with potential employers
- Include it in your CV, professional social media profiles and job applications.
- An indication of your commitment to continuously learn, upskill & achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
Alison offers 3 types of Diplomas for completed Diploma courses:
- Digital : a downloadable in PDF format immediately available to you when you complete your purchase.
- : a physical version of your officially branded and security-marked , posted to you with FREE shipping.
- Framed : a physical version of your officially branded and security marked in a stylish frame, posted to you with FREE shipping.
All are available to purchase through the Alison Shop. For more information on purchasing Alison , please visit our FAQs. If you decide not to purchase your Alison , you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our pricing, please visit our Pricing Page