Introduction to Customer Service Excellence

Name: Introduction to Customer Service Excellence
Availability: InStock
Rating: 3.5 (971 reviews)

Learn the secrets to providing outstanding customer service in the corporate industry in this free online course.

Published by

Saved For Later

Confident you have the skills to certify without completing the course content?

Learning Outcomes

In this free course, you will learn how to:

Describe the customer service workplace and duties
Identify proper attitudes for effective customer service and means to create favourable first impressions
Evaluate customers’ needs and wants
Identify verbal and non-verbal communication tactics
Explain essential customer service skills using the telephone, email, and internet
Outline methods for effective time management
List tactics for productive teamwork
Discuss opportunities in the customer service profession
List required skills and traits for successful applicants
Distinguish between employment resources and professional networks

Published by

Positive learner ratings

Learners Courses

Earn credentials that matter: Anyone can say they’re learning. A CPD-accredited Alison Certificate proves you followed through.
Get an edge over others: Add your Certificate to your CV, LinkedIn, and Alison Profile to strengthen job applications and promotion opportunities.
Show you’re serious about growth: A Certificate signals initiative, commitment, and a willingness to keep learning; qualities employers actively look for.