Introduction to Sales and Customer Service

According to recent data, sales roles increased by a stunning 65 percent in 2021, totaling roughly 700,000 employees in the United States alone. Companies are desperate for exceptional salespeople because a salesperson bridges the gap between customers' demands and how products or services can benefit them. Sales deliver further information to these ‘warmed up’ clients and make the connection required to get from an ‘interested’ individual to a ‘customer’, and this isn't going away anytime soon. This course has been designed for anyone interested in working as a salesperson. We will begin with an introduction to sales and the functions of sales in a firm, which is to sell items or services to clients in such a way that they make a purchase.

We will explore the advantages of adopting information technology systems to drive sales, such as sales force automation (SFA), customer relationship management (CRM) and predictive dialling. You will learn about the sales cycle stages, buyer decision-making, generating sales leads and communicating in a sales setting. Next, learn the fundamentals of face-to-face selling and how to close transactions and process sales orders. Explore how to calculate sales targets, collect sales-related data, evaluate sales performance and network in the sales environment. Finally, research how to give a sales presentation, develop long-term customer connections and keep customers loyal.

This course covers all you need to know to get started as a salesperson in any company. You will understand how to identify the source of a customer's problems, analyze the client's demands, give information, manage customer accounts and develop long-term customer relationships. In addition, learn about competitor analysis, how to create an online selling strategy, how to sell at trade shows and exhibitions and how to improve your brand value and organizational reputation. This course will boost your confidence as a salesperson. Enroll today!