Learning Outcomes

In this free course, you will learn how to:

• State methods by which businesses can identify their sales objectives
• Identify features of the consumer market
• Explain the roles of a salesperson in a firm
• List the stages of the sales cycle
• Summarize the goals and purposes of qualifying leads
• Explain the process of calculating sales targets
• Discuss the steps involved in planning for a sales presentation
• Explain the purpose of the customer survey
• Identify the various ways of building long-term relationships with clients
• State the roles of the account manager
• List various workplace problems and how to avoid them
• Summarize the principles of online selling