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Diploma in Customer Service

This free online course will teach you how to provide excellent customer service in the hospitality and retail industry.

Publisher: Openstax CNX
This free online customer service course will teach you the customer service skills fundamental to any successful business venture. If you want to turn one-time customers into life-long customers, you will need to master communicating and collaborating effectively with your customers. This course will teach you about the fundamental aspects of customer service found in every business that successfully meets customer needs.
  • Duration

    6-10 Hours
  • Students

  • Accreditation






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Do you know that there are five basic needs of customers? With this training course for customer service, you will learn what these needs are. You will also learn the key elements of customer service, the six essential actions of excellent customer service, and the 5 Ps (People, Products, Policies, Procedures, Places) of customer service. Providing excellent customer service is essential for the long-term growth of every business. Let us teach you how to keep your customers continuously satisfied.

People working in the hospitality industry, retail industry, and the public sector face hundreds of customers with different personalities every day. This customer service course will delve into the specifics of customer service in these different industries. The lessons will discuss the types of customers that are found in each industry, the philosophies that can guide a customer service individual to success, and the important role customer service managers play in these industries.

This Diploma course will be of great interest to retail staff, hospitality workers, and public servants who want to become more adept at providing friendly and effective customer service. It will also be of interest to business managers, business owners, and entrepreneurs who wish to learn how to implement an effective customer service program in their business or organization. So check out the course and learn the secrets to providing excellent customer service today!

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