Providing excellent customer service is essential to the long-term viability of every business, and this Diploma course explains the techniques used to turn one-time customers into life-long customers. The course begins by introducing you to the key elements of customer service and the five basic needs of customers. Learn about the 6 essential actions of excellent customer service and the 5 Ps (People, Products, Policies, Procedures, Places).
The course then delves into the specifics of customer service in different industries. Specifically, learn about customer service in the hospitality industry, the retail industry, and the public sector. These lessons will discuss the types of customers that are found in each industry, the philosophies than can guide a customer service individual to success, and the important role customer service managers play in these industries.
This Diploma course will be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service. It will also be of interest to business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their business or organization.
Upon completion of this course, you will able to:
- Apply the fundamental aspects of customer service in a business;
- Advance a customer service program from a fundamental to advanced level;
- Communicate and collaborate with customers utilising efficient communication processes;
- Obtain customer feedback to continuously refine a customer service program;
- Implement a customer service program in the hospitality industry, the retail industry and the public sector.
All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:
Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive to you to continue empowering yourself through lifelong learning
Alison offers 3 types of Certification for completed Diploma courses:
Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma that is posted to you (with FREE standard shipping worldwide)
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame that is posted to you (with FREE standard shipping worldwide)
All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.