Customer Service Skills
Learn how to master the art of customer service with this free online Customer Service Skills course.
Take this certificate on your own.
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CertificationView course modules
This free online course Customer Service Skills will provide you with an understanding of the basics of the customer service position. You will learn about identifying customer expectations to help better serve your customer base. You will be able to explain how to provide excellent customer service as a customer service specialist. You will also learn about focusing on the customer and their needs.
This course then teaches you about customer service and how it relates to telephone etiquette. You will learn about working with customers over the phone, from greeting to closing conversations. You will also learn about handling customer complaints in a professional way to make sure that everyone involved meets a satisfactory solution.
This course then wraps up with how to deal effectively with stress. As a customer service skills professional you may find yourself under work-related stress and learning to handle it professionally and gracefully will be key to your success and wellbeing. You will learn tips and tricks for coping with stress brought on by customer service. By taking this course you will learn how to provide quality customer service and support to your customers. So why wait? Start learning today.Start Course Now
Understanding Customer Service
Topic A: Understanding Customer Service
Topic B: Identifying Customer Expectations
Topic C: Providing Excellent Customer Service
Focusing on the Customer
Customer Service and the Telephone
Having completed this course, you will be able to:
- Define what customer service means
- Discuss how to focus on the customer and their needs
- Explain how to use appropriate customer service etiquette
- Identify how to use appropriate telephone etiquette
- Recognize how to deal with customer complaints effectively
- Describe how to deal with difficult customers and stress
All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:
Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning
Alison offers 3 types of Certificates for completed Certificate courses:
Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping
All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.