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Customer Service Skills

Learn great communication skills and professional customer service skills with this free online course.

Business
Free Course
This free online Customer Service training course will teach you about the basics of customer service, and how focusing on the customer and identifying their expectations can help you improve your customer service experience. You will study how to interact with customers on the telephone, handle complaints, and deal with stress.

Description

Modules

Outcome

Certification

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Description

This free online course on Customer Service Skills will provide you with an understanding of the basics of the customer service position. You will learn about identifying customer expectations to help better serve your customer base. You will be able to explain how to provide excellent customer service as a customer service representative specialist. You will also learn about focusing on the customer and customers needs.

This online course will teach you about customer service and how it relates to telephone etiquette. You will also learn about working with customers over the phone, from greeting to closing conversations as well as handling customer complaints in a professional way to make sure that everyone involved meets a satisfactory solution.

Finally, you will be learning how to effectively deal with stress. As a customer service professional you may find yourself under work-related stress and learning to handle it professionally and gracefully will be the key to your success and well being. You will learn tips and tricks for coping with stress brought on by customer service. Enroll in this free online training program today and improve your customer service skills, knowledge and experience.

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