Administrative Support | Free online course | Alison

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Administrative Support

Learn about the fundamentals of Administrative Support with this free online course.

Management and Administration
Free Course
This free online administrative support course teaches you about the basics of organization, resource and time management, and communication. You will learn how to manage your time more effectively, be better organized, improve your verbal and non-verbal communication skills essential in influencing those around you, and empower yourself. All these are key aspects of being a successful and effective administrative assistant.





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This course, Administrative Support, will provide you with an understanding of what administrative support is and what it entails for you. You will learn about getting and staying organized. You will be able to explain how to best manage your time to be most effective. You will also learn about working in a way to get all the required work done on time.

This course then explains special tasks that you will run into in your work as an administrative support specialist and takes a look at an example of some of those special tasks. You will learn about verbal and non-verbal communication skills and how to understand and utilize both. You will also learn about empowering yourself to do the best work you can.

This course then wraps up talking about the importance of the team of two. You will learn about taking care of yourself by not taking on more tasks than you can handle. By taking this course you will learn the ins and outs of what it takes to work in administrative support. So why wait? Start learning today and by the end of the week you will have gained some valuable administration skills.

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Learning Outcomes

Having completed this course, you will be able to:

  • Describe the importance and practice of good organizational skills
  • Explain the process of effective time management 
  • Recognize how to provide excellent customer service
  • Outline how to prioritize and execute tasks in a timely manner
  • Discuss how to deal with specialized tasks
  • Recognize the importance of verbal communication skills


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certificates for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.



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