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Outstanding Customer Service - Your Ultimate Guide

Customer Service
Free Course
Customer service can make or break any business. Business owners have no idea how much money they may be losing due to bad customer service and how much money they can make by providing excellent customer service. This free online course is perfect for business owners, and managers to get their team trained in providing excellent customer service.
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  • Duration

    2-3 Hours
  • Assessment

    Yes
  • Certification

    Yes
  • Responsive

    Yes

Description

Outcome

Certification

View course modules

Description

This free course will introduce you to the basic concepts of providing excellent customer service, and how any business can stop losing money due to poor or average customer service. You will learn methods for retaining existing customers, and for gaining more customer referrals. The course shows you how to handle difficult customers like a pro, and how you can make more money from each customer. You'll also learn the five tenets of TQM, and how to avoid the 10 deadly sins of customer service.

This course is taught by Prof. Paul Cline, celebrity trainer of top therapists, CEO's, and business owners. Prof. Paul has condensed over 35 years of learning into this one quick and easy course, so start the course today and gain lots of specific skills you can use right away to improve your life and the lives of others!

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Learning Outcomes

Having completed this course you will be able to:


  • Describe how to stop losing money due to poor or average customer service
  • Explain how to make more money from each customer
  • Explain methods for gaining more referrals
  • Describe methods for how to retain existing customers
  • Describe how to create an outstanding customer service experience
  • Explain how to handle difficult customers like a pro
  • List the five tenets of TQM
  • Describe how to avoid the 10 deadly sins of customer service

Certification

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.

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