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Customer Relationship Management (CRM) for Small Businesses
Intermediate Level

Customer Relationship Management (CRM) for Small Businesses

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  • 1.5-3 Avg Hours
  • CPD Accredited
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Customer Relationship Management (CRM) for Small Businesses

Study Customer Relationship Management (CRM) and learn why it is essential for your business in this free online course
Running a small business can be challenging, and introducing a powerful system like CRM may seem overwhelming, but do not fret. In this free online course, you will learn about Customer Relationship Managemen... Running a small business can be challenging, and introducing a powerful system like CRM may seem overwhelming, but do not fret. In this free online course, you will learn about Customer Relationship Management, breaking it down into simple strategies and tools to manage and understand your interactions with customers. It's not just about a smooth experience; it's about crafting personalised conversations that keep your customers happy and loyal.

What You Will Learn In This Free Course

  • Define CRM and articulate its role ...
  • Select suitable CRM software consid...
  • Identify and measure KPIs related t...
  • Identify pain points in customer-fa...
  • Define CRM and articulate its role as a superhero tool for small businesses
  • Select suitable CRM software considering core functionality, ease of use, and pricing
  • Identify and measure KPIs related to business growth, customer engagement, loyalty, and internal adoption
  • Identify pain points in customer-facing workflows and recognise the need for CRM
  • Apply CRM insights to craft personalised communication tailored to customer behaviours
  • Apply CRM knowledge and skills to enhance business growth by effectively utilising customer data
  • Translate customer satisfaction into quantifiable KPIs, monitoring and incentivising customer health
  • Explain the importance of CRM in creating seamless customer experiences and making informed decisions
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Learner Reviews & Feedback For Customer Relationship Management (CRM) for Small Businesses

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Eldorado M. Alison Graduate
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Samuel O. Alison Graduate
loved this course
Fantastic learning
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Tchenia A. Alison Graduate
loved this course
It helped me a lot with understanding CRM as a whole!
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Roslyn J. Alison Graduate
loved this course
It was knowledgable and resourceful
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Pavle Ĺ˝. Alison Graduate
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