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Managing Customers Using Technology
Beginner Level

Managing Customers Using Technology

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  • 1.5-3 Avg Hours
  • CPD Accredited
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  1. Business
  2. Customer Service
  3. Managing Customers Using Technology

Managing Customers Using Technology

Learn about customer relationship management to grow your business.
This free online course will teach you about customer management technologies for businesses. Maintaining healthy and friendly relationships with your customers, potential customers, and suppliers is essentia... This free online course will teach you about customer management technologies for businesses. Maintaining healthy and friendly relationships with your customers, potential customers, and suppliers is essential in growing and preserving any business. This course will teach you the fundamental principles behind customer relationship management (CRM), the four stages of CRM, and how to implement technology into your corporate strategy for CRM.
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What You Will Learn In This Free Course

  • Explain what customer relationship ...
  • Describe the structure of customer ...
  • Explain why the customer should be ...
  • Discuss the importance of nurturing...
  • Explain what customer relationship management is and used for
  • Describe the structure of customer relationship management
  • Explain why the customer should be the centre of your business
  • Discuss the importance of nurturing your customers
  • Explain the purpose of a campaign for your company
  • Describe how technology will help with customer interaction on the move
  • Explain why you should set expectations for your customer interaction
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Course Modules
Course Description
Alison Certificates
Module

Introduction to Customer Relationship Management (CRM)

In this module you will be introduced to Customer Relationship Management (CRM) fundamentals and why the customer should be at the centre of your business. You will learn about the... Read More In this module you will be introduced to Customer Relationship Management (CRM) fundamentals and why the customer should be at the centre of your business. You will learn about the four stages of CRM and what is involved in each of the stages. Read Less
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Module

Introduction to Campaign Management

In this module you will learn about campaign management and how it can help your company. You will learn about leveraging technology to add value to your customers' experience. You... Read More In this module you will learn about campaign management and how it can help your company. You will learn about leveraging technology to add value to your customers' experience. You will learn how technology can enable your corporate strategy and manage your customers' expectations of your response time. Read Less
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Module

Course assessment

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Knowledge & Skills You Will Learn

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Learner Reviews & Feedback For Managing Customers Using Technology

74
Ali M. Alison Graduate
Dears Kindly i am very happy to complete this course it is important for me so thank u for your support and effort for presenting this good course
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Evenally M. Alison Graduate
very important to learn to be good in Marketing
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Monyepau M. Alison Graduate
wonderfull and i learnt a lot on customer service
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Elizabeth S. Alison Graduate
loved this course this course
Loved the this course learned so much
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Omotola A. Alison Graduate
loved this course this course
Great course!
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