Developing Good Customer Service Skills

Name: Developing Good Customer Service Skills
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Rating: 3.2 (287 reviews)

Develop outstanding customer service skills and strategies with this comprehensive free online course.

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Learning Outcomes

In this free course, you will learn how to:

Define the concept of customer service in the context of business operations
Distinguish between verbal and nonverbal communication techniques in customer interactions
Apply appropriate response strategies to handle customer queries effectively
Identify key traits that reflect professionalism in customer service
Explain the importance of building rapport in establishing customer trust
Discuss effective techniques for resolving customer complaints
Summarise strategies for restoring customer trust after a negative service experience
Classify common cultural differences that may affect customer interactions
Analyse customer data to identify trends and improve service strategies
Evaluate the benefits and limitations of automation in customer service
Generate ideas for maintaining long-term customer engagement
Plan a roadmap for continuous skill development in customer service

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