
Developing Good Customer Service Skills
Developing Good Customer Service Skills

What You Will Learn In This Free Course
- Define the concept of customer serv...
- Distinguish between verbal and nonv...
- Apply appropriate response strategi...
- Identify key traits that reflect pr...
- Define the concept of customer service in the context of business operations
- Distinguish between verbal and nonverbal communication techniques in customer interactions
- Apply appropriate response strategies to handle customer queries effectively
- Identify key traits that reflect professionalism in customer service
- Explain the importance of building rapport in establishing customer trust
- Discuss effective techniques for resolving customer complaints
- Summarise strategies for restoring customer trust after a negative service experience
- Classify common cultural differences that may affect customer interactions
- Analyse customer data to identify trends and improve service strategies
- Evaluate the benefits and limitations of automation in customer service
- Generate ideas for maintaining long-term customer engagement
- Plan a roadmap for continuous skill development in customer service
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Learners Who Took This Course Also Enrolled In
- Customer Service Skills
- Effective Customer Service Skills
- Developing Quality Customer Service Skills
- Introduction to Customer Service Excellence
- Customer Care Skills and Telephone Etiquette
- English for Customer Service and Call Center
- Intermediate Customer Service and Retention Management
- Customer Services