No internet? No problem! Download any course on the Alison App and learn on the go. 📲 Download Courses &
Learn Without Internet Coming soon to iOS
Developing Good Customer Service Skills
Intermediate Level

Developing Good Customer Service Skills

785Learners already enrolled
11
Not Interested
  • 3-4 Avg Hours
  • CPD Accredited
Start Learning

Developing Good Customer Service Skills

Develop outstanding customer service skills and strategies with this comprehensive free online course.
Are you ready to elevate your customer interactions to build strong and profitable customer relations? This free online course teaches you to communicate effectively, build strong relationships, and adapt usi... Are you ready to elevate your customer interactions to build strong and profitable customer relations? This free online course teaches you to communicate effectively, build strong relationships, and adapt using the latest technologies—all essential skills for excelling in today's service-driven landscape. This course was reviewed and approved by qualified subject matter expert Stephano Vinchenzo Villegas, a Sales and Customer Service Expert.
COURSE PUBLISHER Advance LearningSpecialists in e-learning

What You Will Learn In This Free Course

  • Define the concept of customer serv...
  • Distinguish between verbal and nonv...
  • Apply appropriate response strategi...
  • Identify key traits that reflect pr...
  • Define the concept of customer service in the context of business operations
  • Distinguish between verbal and nonverbal communication techniques in customer interactions
  • Apply appropriate response strategies to handle customer queries effectively
  • Identify key traits that reflect professionalism in customer service
  • Explain the importance of building rapport in establishing customer trust
  • Discuss effective techniques for resolving customer complaints
  • Summarise strategies for restoring customer trust after a negative service experience
  • Classify common cultural differences that may affect customer interactions
  • Analyse customer data to identify trends and improve service strategies
  • Evaluate the benefits and limitations of automation in customer service
  • Generate ideas for maintaining long-term customer engagement
  • Plan a roadmap for continuous skill development in customer service
View All Learning Outcomes View Less
Course Modules
Course Description
Alison Certificates

Knowledge & Skills You Will Learn

No internet? No problem! Download any course on the Alison App and learn on the go. 📲 Download Courses & Learn Without Internet Coming soon to iOS

Explore Careers Related To This Course

Customer Service Representative Customer Service Representative
Customer Service Representatives interact with the customers of one or many companies. They answer questions or provide appropriate assistance in such a way as to leave the customers smiling and wishf

  • Average Salary Flag$47,737
  • Traits artistic
Learn More
Customer Service Manager Customer Service Manager
There is only one boss. The customer! And the customer can fire everybody in the company from the chairman downwards, just by spending their money somewhere else. Customer Service Managers ensure outs

  • Average Salary Flag$45,707
  • Traits artistic
Learn More

Complete This CPD Accredited Course & Get Your certificate!

  • Certify Your Skills
    A CPD accredited Alison Diploma/Certificate certifies the skills you’ve learned
  • Stand Out From The Crowd
    Add your Alison Certification to your resumé and stay ahead of the competition
  • Advance in Your Career
    Share your Alison Certification with potential employers to show off your skills and capabilities

Learner Reviews & Feedback For Developing Good Customer Service Skills

11
Dr. Uqbah I. Alison Graduate
loved this course
Great course
Was This Review Helpful?
Report
Janelle B. Alison Graduate
loved this course
Really good information. T'was very informative
Was This Review Helpful?
Report
Back to course information

Want to create a customised learning path for your team?

Our dedicated Learning Advisors are here to help you curate a customised learning path tailored to your organisation's needs and goals.

Activate your Free LMS now Speak to Learning Advisor

Not sure where to begin? Or even what you want to do?

Discover the career most suitable for you and get started in the field with a step-by-step plan.

Get your Plan

About Your Alison Course Publisher

Advance Learning's Alison Stats

Advance Learning's Alison Stats

3,861,082 Learners356 Courses31,170 Learners Benefited From Their Courses

Explore Subjects Related To This Course