English for Customer Service and Call Center

Name: English for Customer Service and Call Center
Availability: InStock
Rating: 3.6 (871 reviews)

Learn the English language for work in customer service and call centers with this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Analyze customer interactions to determine their needs and concerns effectively
Calculate temporal clarifications and acquire focused information during follow-up inquiries
Categorize customer queries and use simplified terminology to change complex explanations into understandable ones
Combine proactive response strategies to articulate services and features persuasively
Create a structured approach for handling upset customers with empathy
Describe the criteria and techniques for specialist referrals
Discuss tactful correction techniques and active listening for clarifying misconceptions
Distinguish between different customer-induced issues and apply appropriate phrasing
Estimate the impact of policy exceptions on customer loyalty
Evaluate comprehensive issue resolution using a checklist

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