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English for Customer Service and Call Center
Beginner Level

English for Customer Service and Call Center

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  • 1.5-3 Avg Hours
  • CPD Accredited
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English for Customer Service and Call Center

Learn the English language for work in customer service and call centers with this free online course.
This English course will teach you the secret of professional customer handling. Using some magical words and techniques, you will learn how to deal with upset customers, bridge communication gaps, and clarif... This English course will teach you the secret of professional customer handling. Using some magical words and techniques, you will learn how to deal with upset customers, bridge communication gaps, and clarify their confusion. In this course, you'll learn what to say and what not to say to your customers. Taking this course will not only improve your English skills but also make you a better customer service professional.
COURSE PUBLISHER Islam MuhammadIslam Muhammad Instructional Designer

What You Will Learn In This Free Course

  • Analyze customer interactions to de...
  • Calculate temporal clarifications a...
  • Categorize customer queries and use...
  • Combine proactive response strategi...
  • Analyze customer interactions to determine their needs and concerns effectively
  • Calculate temporal clarifications and acquire focused information during follow-up inquiries
  • Categorize customer queries and use simplified terminology to change complex explanations into understandable ones
  • Combine proactive response strategies to articulate services and features persuasively
  • Create a structured approach for handling upset customers with empathy
  • Describe the criteria and techniques for specialist referrals
  • Discuss tactful correction techniques and active listening for clarifying misconceptions
  • Distinguish between different customer-induced issues and apply appropriate phrasing
  • Estimate the impact of policy exceptions on customer loyalty
  • Evaluate comprehensive issue resolution using a checklist
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Learner Reviews & Feedback For English for Customer Service and Call Center

191
Bilal S. Alison Graduate
loved this course
It gave great enlightenment especially in the aspect of ho to diligently relate with customers
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Thandeka Shirley J. Alison Graduate
loved this course
This course was great and easy to remember the answers thank you so much
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Nadine Felecia G. Alison Graduate
loved this course
This course enlighten I on different styles of communication and hoe to answer call and address customer in the customer service career pathway.
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JULIUS BERNARD M. A. Alison Graduate
loved this course
I learned a lot, thanks.
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Mary Ann T. Alison Graduate
liked this course
It is a great course to learn and improve customer service scripts.
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About Your Alison Course Publisher

Islam Muhammad's Alison Stats

Islam Muhammad's Alison Stats

26,471 Learners2 Courses343 Learners Benefited From Their Courses
Islam Muhammad is the founder of Edventure Inc. He has a postgraduate degree in Economics, specialising in the intersection of Behavioural Econom...Read More