By the end of this course, you will be able to:

• List the three Japanese scripts
• Describe how each Japanese script is used and written
• Explain the meanings of various conversation phrases
• State the Japanese words for numbers 1-70
• Explain the meanings of various Japanese words
• Recognise the correct pronunciation of Japanese vowel and consonant sounds

By the end of this course, you will be able to:

• Discuss why disciplinary procedures are necessary
• Explain how you can have "just cause" for discipline
• Outline how discipline is administered
• Discuss issues involved in handling difficult employees
• Describe how to manage insubordination in the workplace
• Recall the management of workplace bullying
• Discuss ways in which to prevent the need for discipline

At the end of this course you will be able to:

• Identify reasons why businesses may need to be internationalized
• Discuss challenges to human resource management in multinational enterprises
• Discuss employment standards and laws in relation to international human resource management
• Discuss jobs international human resource staff will need to do in the future
• Discuss different strategic theories of human resource management
• Discuss the multilevel model of strategic human resource management
• Discuss networked organizations and challenges they face
• Discuss the paradoxical tensions and coping strategies in human resources management
• Discuss sustainable human resource management

By the end of this course, you will be able to:

• Identify different Japanese time expressions
• Translate commonly used Japanese words to English
• Count to a hundred in Japanese and refer to multiples of a hundred and a thousand
• List and describe the three Japanese scripts
• Pronounce Japanese sounds
• Explain the meanings of different Japanese conversational phrases
• Describe Japanese grammatical concepts

Having completed this course you will be able to:

• Describe an overview of Quality Management.
• Define Total Quality Management and its tools.
• Explain Total Quality Management tools and external benchmarking.
• Describe and explain ISO 9000. 
• Explain service quality management.
• Describe Six Sigma Quality.
• Describe what Cost of Quality means and how it is measured.
• Define what Service Quality is.
• List examples of service industries.
• Define the dimensions of service quality (reliability and responsiveness).
• Describe what is meant by customer satisfaction.
• Explain what the service quality gap means.

Having studied this course you will be able to:

• Explain what the terms supply chain and supply chain management mean
• Describe what supply chain networks are
• Define what supply chain ecosystem is
• Describe how modern manufacturing and services are intertwined
• Describe what Governance Formation involves
• Describe risks to supply chains
• Describe the aim of Supply Chain Risk Management
• List the elements of a Supply Chain Ecosystem
• Describe and give examples of economic and political related uncertainties
• List the six strategies to reduce overall risk exposure

Having completed this course the learner will be able to:

• Describe the basics of Statistical Process Control.
• Describe to use Design of Experiments to understand and optimize process settings.
• Explain and apply the statistical techniques used in Six Sigma. - Outline the steps in planning Design of Experiments.
• Describe the development of Taguchi Methods by Genichi Taguchi.
• Describe typical Quality Engineering applications.
• Define benchmarking and list its benefits. 
• List the steps of widely used benchmarking procedures. 
• Define what supply chain management is.
• Describe how Six Sigma can be used in supply chain management.
• Describe management's challenge of integrating Six Sigma processes into supply chain systems.

Having completed this course you will be able to:

• Describe an overview of Quality Management
• Define Total Quality Management. - Describe Quality specifications and costs
• Explain Total Quality Management tools and external benchmarking
• Describe and explain ISO 9000
• Explain service quality management
• Describe Six Sigma Quality

Having completed this course you will be able to:

• Define what Total Quality Management is
• Describe what cost of quality means and how it is measured
• Describe in detail how the ISO 9000 and QS 9000 standards function
• Describe the tools of Total Quality Management
• Describe quality measurement in service industries
• Describe the role of Six Sigma quality systems

Having completed this course you will be able to:

• Describe the development of various quality standards such as ISO 9000, ISO 9001.
• Describe the implementation of quality standards.
• Compare and contrast quality standards such as ISO 9000 series and QS 9000.
• Explain concepts such as the use of Quality Function Deployment in quality management.

Having completed this course the learner will be able to:

• Define what supply chain management is
• Describe how Six Sigma can be used in supply chain management
• List examples of supply chains that have Six Sigma processes
• Describe management's challenge of integrating Six Sigma processes into supply chain systems

Having completed this course the learner will be able to:

• Define benchmarking and list its benefits
• Describe the key elements of the Benchmarking Code of Conduct
• List the steps of widely used benchmarking procedures
• Describe management's benchmarking challenge

By the end of this course, you will be able to:

• Explain what the terms supply chain and supply chain management mean
• Describe what supply chain networks are
• List examples of supply chains
• Discuss the movement of materials, information or money
• Describe what is meant by integrated supply chain networks
• Describe best practices in supply chain networks

Having studied this course you will be able to:

• Define what supply chain ecosystem is
• Describe how to map a supply chain ecosystem
• Describe how to use the ecosystem framework in supply chain analysis
• Describe how modern manufacturing and services are intertwined

By the end of this course, you will be able to:

• Describe the different types of services marketing processes
• Recall how to conduct a SWOT analysis of a company
• Explain how to analyze new business opportunities
• Discuss the different ‘bases’ of segmentation
• Describe the six stages in which customers purchase and consume services
• List out the nine stages of new service development
• Outline the eight established supplementary services
• Discuss service quality in relation to customer expectations
• Identify the five service gaps in the ‘Gap’ model of service quality