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By the end of this course, you will be able to:
- List the three Japanese scripts
- Describe how each Japanese script is used and written
- Explain the meanings of various conversation phrases
- State the Japanese words for numbers 1-70
- Recognise the correct pronunciation of Japanese vowel and consonant sounds
- Explain the meanings of various Japanese words

By the end of this course, you will be able to:
- Discuss why disciplinary procedures are necessary
- Explain how you can have "just cause" for discipline
- Outline how discipline is administered
- Discuss issues involved in handling difficult employees
- Describe how to manage insubordination in the workplace
- Recall the management of workplace bullying
- Discuss ways in which to prevent the need for discipline

At the end of this course you will be able to:
- Identify reasons why businesses may need to be internationalized
- Discuss challenges to human resource management in multinational enterprises
- Discuss employment standards and laws in relation to international human resource management
- Discuss jobs international human resource staff will need to do in the future
- Discuss different strategic theories of human resource management
- Discuss the multilevel model of strategic human resource management
- Discuss networked organizations and challenges they face
- Discuss the paradoxical tensions and coping strategies in human resources management
- Discuss sustainable human resource management

By the end of this course, you will be able to:
- Identify different Japanese time expressions
- Translate commonly used Japanese words to English
- Count to a hundred in Japanese and refer to multiples of a hundred and a thousand
- List and describe the three Japanese scripts
- Pronounce Japanese sounds
- Explain the meanings of different Japanese conversational phrases
- Describe Japanese grammatical concepts

By the end of this course, you will be able to:
- Explain what the service quality gap means
- Describe what is meant by customer satisfaction
- Define the dimensions of service quality (reliability and responsiveness)
- List examples of service industries
- Define what Service Quality is
- Describe what Cost of Quality means and how it is measured
- Describe Six Sigma Quality
- Explain service quality management
- Describe and explain ISO 9000
- Explain Total Quality Management tools and external benchmarking
- Define Total Quality Management and its tools
- Describe an overview of Quality Management

By the end of this course, you will be able to:
- Explain what the terms supply chain and supply chain management mean
- Describe what supply chain networks are
- Define what supply chain ecosystem is
- Describe how modern manufacturing and services are intertwined
- Describe what Governance Formation involves
- Describe risks to supply chains
- Describe the aim of Supply Chain Risk Management
- List the elements of a Supply Chain Ecosystem
- Describe and give examples of economic and political related uncertainties
- List the six strategies to reduce overall risk exposure

Having completed this course the learner will be able to:
- Describe the basics of Statistical Process Control.
- Describe to use Design of Experiments to understand and optimize process settings.
- Explain and apply the statistical techniques used in Six Sigma. - Outline the steps in planning Design of Experiments.
- Describe the development of Taguchi Methods by Genichi Taguchi.
- Describe typical Quality Engineering applications.
- Define benchmarking and list its benefits.
- List the steps of widely used benchmarking procedures.
- Define what supply chain management is.
- Describe how Six Sigma can be used in supply chain management.
- Describe management's challenge of integrating Six Sigma processes into supply chain systems.

Having completed this course you will be able to:
- Describe an overview of Quality Management
- Define Total Quality Management. - Describe Quality specifications and costs
- Explain Total Quality Management tools and external benchmarking
- Describe and explain ISO 9000
- Explain service quality management
- Describe Six Sigma Quality






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