Fundamentals of Service Marketing
Gain insights into the macro- and micro-environments that affect service marketing with this free business course.
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CertificationView course modules
This course will introduce you to the main concepts of service marketing and define exactly what is meant by the term 'service'. You will look at the characteristics and different types of services and study Maslow’s hierarchy of needs as well as Max-Neef’s fundamental human needs. The course will discuss the tasks of marketing management as well as the 7Ps of the marketing mix. You will also study the types of marketing in service industries.
You will then learn the important role of services marketing management. You will study the effect of the transformation process on an input to produce an output as well as learn what types of activities provide intangible benefits and experiences to the customers. The course also covers both the micro-environment and macro-environment in the services marketing industry. Finally, the course looks at the impact different aspects of the environment have on your service business.
The in-depth knowledge on the political, economic, social, and technological dimensions of the business environment that you will learn in this online course will be very helpful in making your services appealing to your target demographics. This will help any entrepreneur or business manager develop an effective and strategic framework for service marketing. So, check out the course today and help promote your organization's services the right way.
Module 1: Services
Services: Learning Outcomes
Introduction to Services Marketing
Why Study Services Marketing Management
The Service System
Characteristics of Services
Services: Lesson Summary
Module 2: Understanding Macro and Micro Environments
Understanding Macro and Micro Environments: Learning Outcomes
Understanding the Macro-Environment I
Understanding the Macro-Environment II
The Macro-Environment III and The Micro-Environment I
Understanding the Micro-Environment II
Understanding Macro and Micro Environments: Lesson Summary
Having completed this course you will be able to:
- Describe the different types of services available and their influences
- List the reasons for studying services marketing
- Discuss the service system
- Define what is meant by a service
- Define the macro-environment
- Discuss business legislation in relation to the macro-environment
- Discuss the impact of the economic environment on the macro-environment
- Describe the effect of technology on the environment
- Discuss the impact of competition on services
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