Having completed this course, you will be able to:

• Define the principles of professional behavior
• Discuss how to use professional interview etiquette
• Identify how to plan for different types of business meetings
• Recognize how to use the correct etiquette for attending business meetings
• Discuss how to use appropriate electronic etiquette
• Define how to practice multicultural etiquette

Having completed this course you will be able to:

• Identify R coding language
• Distinguish variables while coding
• Define data structures;
• Explain the role of operators and their function
• Classify data frames and tables
• Describe logical operators
• Describe assignment operators

By the end of this course, you will be able to:

• Define ‘customer service’
• Discuss how to focus on the customer and their needs
• Explain how to employ expected workplace etiquette
• Outline the rules of appropriate telephone etiquette
• List how to deal with customer complaints effectively
• Describe how to deal with the stress caused by difficult customers

Having completed this course, you will be able to:

• Outline a simple network
• Identify internet connectivity
• Explain network device security
• Classify different types of motherboards
• Recognize processors
• List OSI reference model layers
• Describe various aspects of Link Layer Discovery Protocol 
• Explain the management of network security
• Discuss motherboards and aspects of Internet Protocol IPv6

Having completed this course, you will be able to:

• Identify how to implement scalable medium-sized networks
• Describe the process of troubleshooting basic connectivity
• Explain how to implement an EIGRP-Based Solution
• Define a Scalable, Multiarea Network, OSPF-Based Solution
• Outline the use of Wide-Area Networks (WAN) technologies
• Identify how to configure network devices to support different types of management protocols
• Identify the critical functions for several security protocols
• List the multipoint types of frame relay
• Explain where the startup-config is stored
• Identify the benefits of MLP
• Describe the processes of managing network devices, files, logging and password recovery

By the end of this course, you will be able to:

• Identify your audience
• Outline how to outline your programme
• Discuss techniques for fleshing out your main points
• Explain what it means to be prepared for your speech
• Highlight ways to overcome nervousness
• Summarize the process of delivering a speech
• Describe how to handle questions and interruptions

Having completed this course, you will be able to:

• Analyze the ethics and social responsibility of a middle management position
• Outline processes for managing information
• Explain how to maintain control
• Recognize and adapt to innovation and change
• Discuss the skills needed for managing teams

By the end of this course, you will be able to:

• Describe the importance and practice of good organizational skills
• Explain the process of maintaining effective time management 
• Recognize how to provide excellent customer service
• Outline how to quickly prioritize and execute tasks
• Demonstrate how to deal with specialized tasks
• Appreciate the importance of verbal communication skills

Having completed this course, you will be able to:

• Outline configuring virtualization hosts
• Explain the process of creating and configuring virtual machines
• Evaluate remote access administration
• Compute the process for best optimizing performance
• Paraphrase virtualization best practices

Having completed this course, you will be able to:

• Define testing and tools
• Describe security measures
• Discuss the use of cloud controls
• Outline the process for recovery
• Explain service availability
• Describe the challenges of the cloud environment
• Define Network Latency
• Explain the 'ping' troubleshooting tool
• Identify the similarities between the vulnerability assessments and penetration testing
• Discuss the Address Resolution Protocol (ARP)
• List three factors associated with multi-factor authentication
• Describe the hierarchy of the PKI collection of components and technologies

Having completed this course, you will be able to:

• Identify how to create a basic program to help prepare your presentation;
• Discuss different types of delivery methods;
• Outline effective verbal communication skills
• Recognize the importance of non-verbal communication skills
• Describe how to overcome nervousness when delivering a presentation
• Recognize strategies for creating compelling presentations using Microsoft PowerPoint

Having completed this course, you will be able to:

• Distinguish between cloud service models
• Explain cloud delivery models
• Identify data storage technologies
• Outline routing and switching
• Describe the process to optimize the network

By the end of this course, you will be able to:

• Discuss how to conduct market analysis to set social media goals
• Explain how to align social media goals with your client’s overall organizational goals
• Outline different types of social media platform
• Describe how to formulate and implement marketing strategies
• Recognize how to develop and select effective content

By the end of this course, you will be able to:

• Discuss various administrative ‘soft’ skills
• Describe how to manage time in the workplace effectively
• Break down how to employ appropriate email, phone and voicemail etiquette  
• Explain how to be an powerful gatekeeper
• Outline the importance of organizational skills

Having completed this course, you will be able to:

• Discuss setting expectations
• Outline setting goals
• Identify degrees of delegation
• Explain implementing delegation
• Paraphrase tips for special situations