By the end of this course, you will be able to:

• Define ‘supervision’
• List the responsibilities of a supervisor
• Define ‘leadership’
• Describe the principles of leadership
• Explain how to delegate successfully
• Outline some ways a supervisor can motivate their subordinates
• Establish why trust is important in the workplace
• Identify the impact of supervisors 
• Distinguish between ‘coaching’ and ‘mentoring’

After completing this Supervision course, you will:

• List tips that will help you to become a better listener
• Explain the technique behind the ‘blinking word’
• Discuss what to look for when recruiting employees
• List the steps for the most effective hiring process
• Describe some tips for good reference checks
• Explain the function of a prioritization grid
• Discuss the five recommended conversations with a new employee
• Explain the selection process

By the end of this course, you will be able to:

• Explain need-based theories of motivation
• Describe process-based theories of motivation
• Discuss how to use performance appraisals in a motivational way
• Describe the 70:20:10 rule
• Explain the benefits of coaching
• Distinguish between the five different types of problem solutions
• Describe how to deal with conflict within a work team
• Define the difference between direct and indirect bullying
• Explain the Ladder of Inference

By the end of this course, you will be able to:

• Explain group dynamics and development
• Explain how to organize effective teams
• Describe how to build and maintain cohesive teams
• List the four practical guidelines for planning change
• Explain the transition curve
• Describe tips for handling difficult behaviors in a meeting
• Discuss how to prevent a grievance
• Explain how to provide constructive feedback

By the end of this course, you will be able to:

• Describe who managers are and about the nature of their work
• Explain why you should care about leadership, entrepreneurship and strategy
• Describe the dimensions of the planning-organizing-leading-controlling (P-O-L-C) framework
• Discuss how economic performance feeds social and environmental performance
• Describe what performance means at individual and group levels
• Indicate how to create your survivor’s guide to learning and developing principles of management

After completing this course you will be able to:

• Identify the different types of retail stores
• Explain how the emergence of the Internet has changed retail
• Define and explain the four retail archetypes
• Explain why the in-store experience is still essential to shoppers
• Define and describe the different demographics of consumers

By the end of this course, you will be able to:

• Describe the various key advancements in retail technology
• Define and describe the uses of radio frequency identification (RFID)
• Define and describe the use of Customer Relationship Management systems
• Explain how shoppers use their mobile phones before purchase
• Compare and contrast the advantages and disadvantages of technology in retail
• List the information that employers should ask for on a job application form
• Discuss the benefits of hiring security
• Describe practices and procedures that can help prevent retail crime
• Explain the measures that should be taken in the event of a crime
• Describe how retail employees should cope with aggressive customers and customer complaints

By the end of this course, you will be able to:

• Define and describe ‘retail merchandising’
• Explain how visual merchandising can affect sales
• Outline the principles of design
• Indicate how to design an effective display
• Explain the channels of distribution
• Define and describe the ‘4 Ps’
• Discuss product mixes, lines and individual products
• Describe the ‘linear communication’ model
• Outline the four important characteristics of communication tools
• Explain the calculation for ‘open-to-buy’ planning