Retail Management: Retail Technology and Security

Name: Retail Management: Retail Technology and Security
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Learn how to prevent loss and crime in a retail environment with this retail technology and security management course.

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Learning Outcomes

In this free course, you will learn how to:

Describe the various key advancements in retail technology
Define and describe the uses of radio frequency identification (RFID)
Define and describe the use of Customer Relationship Management systems
Explain how shoppers use their mobile phones before purchase
Compare and contrast the advantages and disadvantages of technology in retail
List the information that employers should ask for on a job application form
Discuss the benefits of hiring security
Describe practices and procedures that can help prevent retail crime
Explain the measures that should be taken in the event of a crime
Describe how retail employees should cope with aggressive customers and customer complaints

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