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Retail Management: Retail Technology and Security

Sales
Free Course
In today's retail world, there is an extensive range of technology available for preventing stock loss, maximising sales, and improving customer service. Retail security, in turn, can drastically improve the safety and security of your retail store. This course will introduce you to innovative retail technologies such as radio frequency identification devices and CRM functionalities that will be really beneficial for your business.
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  • Duration

    1-2 Hours
  • Assessment

    Yes
  • Certification

    Yes
  • Responsive

    Yes

Description

Outcome

Certification

View course modules

Description

This course will begin by introducing you to important advancements in retail technology. You will first learn about radio frequency identification (RFID) its uses. The course will also cover Customer Relationship Management systems and how they can be used to your company's advantage. You will also learn how modern shoppers use their mobile phones before purchasing anything, and will be guided through the advantages and disadvantages of technology in retail.

You will then learn the information that employers should ask for on a job application form to make sure that you attract the right job applicants. The course will discuss the benefits of hiring security as well as teach you the practices and procedures that can help prevent retail crime. You will also study the measures that should be taken in the event of a crime. Finally, you will learn important techniques for coping with aggressive customers and customer complaints.

Managing a retail store requires specialised knowledge and skills. This free retail management course is designed to teach you these skills in a clear and simple manner. By the end of this course you will have a much stronger understanding of how to prevent crime in your establishment and how to better manage your customer relations through technology. So, check out the course today and start maximising the potential of your retail store in just a few hours.

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Learning Outcomes

After completing this course, you will be able to:


  • Describe various key advancements in retail technology.
  • Define and describe the uses of radio frequency identification (RFID).
  • Define and describe the use of Customer Relationship Management systems.
  • Explain how shoppers use their mobile phones before purchase.
  • Compare and contrast the advantages and disadvantages of technology in retail.
  • List the information that employers should ask for on a job application form.
  • Discuss the benefits of hiring security.
  • Describe practices and procedures that can help prevent retail crime.
  • Explain the measures that should be taken in the event of a crime.
  • Describe how retail employees should cope with aggressive customers and customer complaints.

Certification

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.

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