Retail Management: Retail Technology and Security
Learn how to prevent loss and crime in a retail environment with this retail technology and security management course.Publisher: Advance Learning
CertificationView course modules
This course will begin by introducing you to important advancements in retail technology. You will first learn about radio frequency identification (RFID) its uses. The course will also cover Customer Relationship Management systems and how they can be used to your company's advantage. You will also learn how modern shoppers use their mobile phones before purchasing anything, and will be guided through the advantages and disadvantages of technology in retail.
You will then learn the information that employers should ask for on a job application form to make sure that you attract the right job applicants. The course will discuss the benefits of hiring security as well as teach you the practices and procedures that can help prevent retail crime. You will also study the measures that should be taken in the event of a crime. Finally, you will learn important techniques for coping with aggressive customers and customer complaints.
Managing a retail store requires specialised knowledge and skills. This free retail management course is designed to teach you these skills in a clear and simple manner. By the end of this course you will have a much stronger understanding of how to prevent crime in your establishment and how to better manage your customer relations through technology. So, check out the course today and start maximising the potential of your retail store in just a few hours.
Module 1: Retail Technology
Retail Technology: Learning Outcomes
Evolution of Retail Technology
Retail Technology: Lesson Summary
Module 2: Retail Security
Retail Security: Learning Outcomes
Crime and Customers
Retail Security: Lesson Summary
After completing this course, you will be able to:
• Describe various key advancements in retail technology.
• Define and describe the uses of radio frequency identification (RFID).
• Define and describe the use of Customer Relationship Management systems.
• Explain how shoppers use their mobile phones before purchase.
• Compare and contrast the advantages and disadvantages of technology in retail.
• List the information that employers should ask for on a job application form.
• Discuss the benefits of hiring security.
• Describe practices and procedures that can help prevent retail crime.
• Explain the measures that should be taken in the event of a crime.
• Describe how retail employees should cope with aggressive customers and customer complaints.
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