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Retail Management: Retail Technology and Security

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Retail Management: Retail Technology and Security
  • Description
  • Outcome
  • Certification
  • In the retail world of today, technology can be used extensively to prevent stock loss, maximise sales, and improve customer service. In addition to technology, retail security can drastically improve the safety and security of your retail store.

    In this course, learn about dynamic personalisation technology, radio frequency identification devices, and customer relationship management software. Then, learn about how to vet employees for trustworthiness, techniques for loss prevention, and how to identify and deal with crime in a retail environment.  

    This course will be of great interest to anyone who hopes to someday manage a retail store, or to anyone who is just entering the retail business and wants to know how to maximise the potential of their retail store.

  • After completing this course, you will be able to:


    • Describe various key advancements in retail technology.
    • Define and describe the uses of radio frequency identification (RFID).
    • Define and describe the use of Customer Relationship Management systems.
    • Explain how shoppers use their mobile phones before purchase.
    • Compare and contrast the advantages and disadvantages of technology in retail.
    • List the information that employers should ask for on a job application form.
    • Discuss the benefits of hiring security.
    • Describe practices and procedures that can help prevent retail crime.
    • Explain the measures that should be taken in the event of a crime.
    • Describe how retail employees should cope with aggressive customers and customer complaints.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to celebrate and share your success. It is:

    • Ideal to include with CVs, job applications and portfolios
    • A way to show your ability to learn and achieve high results

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