Learning Outcomes

In this free course, you will learn how to:

• Describe how to create an ideal retail environment
• Define what is meant by a customer relationship
• Outline how to create a healthy customer relationship
• List ways to deal with problems in the relationship with your customers
• Discuss the health and safety regulations in your region
• Contrast these regulations with the key food safety policies
• Explain the basic customer legal rights
• Analyse the specific safety policies required for your store
• Describe your responsibilities as a trader
• List the legal resources available to you