How to Deal With a Rude or Angry Customer

Name: How to Deal With a Rude or Angry Customer
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Rating: 3.2 (649 reviews)

Learn how to defuse tension and satisfy difficult customers with this free online customer service course.

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Learning Outcomes

Upon successful completion of this course, you should be able to:

Define and understand ‘anger’
List the psychological effects of rage
Distinguish between different types of anger
Explain the ‘buyer's remorse’ phenomenon and how to deal with it
Identify the various principles of anger management
Summarize the process of stress management
Outline the four most common causes of anger in a customer service or client situation
Discuss the significance of having a customer behaviour policy in an organization

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