Workplace Supervision Management Online Training Course | Alison

Supervision Skills - Managing Groups and Employee Interaction

Learn how to effectively manage common tricky situations in the workplace with this supervision skills course.

Workplace Supervision
Free Course
This free online Supervision Skills course will teach you how to handle disagreements, agruments, and conflict at work. This course will teach you effective and tactful workplace management, including how best to deal with a variety of situations, take appropriate corrective action, and manage change in the organisation. Start this free online course today to build on your skills as a current or as a future supervisor.
  • Duration

    1.5-3 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher






View course modules


This supervision skills course will start by introducing you to effective group and team management techniques. You will learn how to use KASH (Knowledge, Attitude, Skills, and Habits) to improve your team and to help resolve a conflict. You will then cover the topic of group dynamics and learn the characteristics of team design. You will also study team leadership and autonomy, learn how to organize effective teams, and understand important team roles and responsibilities.

Next, you will learn how to handle clashing personalities and how to take corrective action as a supervisor. The course will then give you some great skills for preventing and handling a grievance. You will then learn how to give constructive feedback that will benefit both the individual employee and the company as a whole. You will also learn how to manage change in the workplace as well as study the four practical guidelines for planning change and the transition curve.

Every manager dreams of developing and maintaining a productive workforce. This free online management course will teach you some really helpful strategies and techniques for doing just that. The course will be well suited to small business owners and aspiring managers who are seeking to improve their skills and develop their team and career. So, check out the course today, and discover some great strategies for developing a harmonious workforce.

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Learning Outcomes

After completing this Supervision course, you will:

  • Explain group dynamics and development;
  • Explain how to organize effective teams;
  • Describe how to build and maintain cohesive teams;
  • List the four practical guidelines for planning change;
  • Explain the transition curve;
  • Describe tips for handling difficult behaviors in a meeting;
  • Discuss how to prevent a grievance;
  • Explain how to provide constructive feedback.


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certificates for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
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All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.



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