By the end of this course, you will be able to:

• Define ‘supervision’
• List the responsibilities of a supervisor
• Define ‘leadership’
• Describe the principles of leadership
• Explain how to delegate successfully
• Outline some ways a supervisor can motivate their subordinates
• Establish why trust is important in the workplace
• Identify the impact of supervisors 
• Distinguish between ‘coaching’ and ‘mentoring’

After completing this Supervision course, you will:

• List tips that will help you to become a better listener
• Explain the technique behind the ‘blinking word’
• Discuss what to look for when recruiting employees
• List the steps for the most effective hiring process
• Describe some tips for good reference checks
• Explain the function of a prioritization grid
• Discuss the five recommended conversations with a new employee
• Explain the selection process

By the end of this course, you will be able to:

• Explain need-based theories of motivation
• Describe process-based theories of motivation
• Discuss how to use performance appraisals in a motivational way
• Describe the 70:20:10 rule
• Explain the benefits of coaching
• Distinguish between the five different types of problem solutions
• Describe how to deal with conflict within a work team
• Define the difference between direct and indirect bullying
• Explain the Ladder of Inference

After completing this Supervision course, you will:

• Explain group dynamics and development
• Explain how to organize effective teams
• Describe how to build and maintain cohesive teams
• List the four practical guidelines for planning change
• Explain the transition curve
• Describe tips for handling difficult behaviors in a meeting
• Discuss how to prevent a grievance
• Explain how to provide constructive feedback

By the end of this course, you will be able to:

• Describe who managers are and about the nature of their work
• Explain why you should care about leadership, entrepreneurship and strategy
• Describe the dimensions of the planning-organizing-leading-controlling (P-O-L-C) framework
• Discuss how economic performance feeds social and environmental performance
• Describe what performance means at individual and group levels
• Indicate how to create your survivor’s guide to learning and developing principles of management

By the end of this course, you will be able to:

• List the responsibilities of a supervisor
• Discuss what to look for when recruiting employees
• Describe the 70:20:10 rule
• Explain the benefits of coaching
• Distinguish between the five different types of problem solutions
• Explain how to organize effective teams
• Identify team design considerations
• Explain the transition curve
• Identify your personal motivation skills

After completing this course you will be able to:

• Identify the different types of retail stores
• Explain how the emergence of the Internet has changed retail
• Define and explain the four retail archetypes
• Explain why the in-store experience is still essential to shoppers
• Define and describe the different demographics of consumers

By the end of this course, you will be able to:

• Describe the various key advancements in retail technology
• Define and describe the uses of radio frequency identification (RFID)
• Define and describe the use of Customer Relationship Management systems
• Explain how shoppers use their mobile phones before purchase
• Compare and contrast the advantages and disadvantages of technology in retail
• List the information that employers should ask for on a job application form
• Discuss the benefits of hiring security
• Describe practices and procedures that can help prevent retail crime
• Explain the measures that should be taken in the event of a crime
• Describe how retail employees should cope with aggressive customers and customer complaints

By the end of this course, you will be able to:

• Define and describe ‘retail merchandising’
• Explain how visual merchandising can affect sales
• Outline the principles of design
• Indicate how to design an effective display
• Explain the channels of distribution
• Define and describe the ‘4 Ps’
• Discuss product mixes, lines and individual products
• Describe the ‘linear communication’ model
• Outline the four important characteristics of communication tools
• Explain the calculation for ‘open-to-buy’ planning

After completing this course you will be able to:

• List the steps needed for developing an effective communications system, during periods of organizational change
• Summarize the traits of an "accountable" culture
• Explain the difference between innovation and creativity, in an organizational change context
• Discuss which factors need to be in place, for an organizational culture to be considered "innovative"
• Outline the functions of systems-thinking, during the organizational change process
• Explain a range of tools and processes, that assist in the implementation of change, at a personal, work team and organizational level

After completing this course you will be able to:

• Define the purpose of organizational change
• Describe the difference between a business case and a project plan
• Discuss the role that sponsors play in the change management process
• Develop strategies for managing human resources, during periods of change
• Determine the factors necessary for efficient consultation and communications processes
• Explain the difference between planned and unplanned change
• Discuss the rights of employees and their representatives, during an organizational change process
• Describe the impacts change can have on an organization’s employees

By the end of this course, you will be able to:

• Define organizational capacity for change
• Summarize the factors that influence an organization's capacity for change
• Discuss the role that trustworthy leaders and followers play in the organizational change process
• Explain strategies for developing and retaining champions of change
• Describe strategies for involving middle management in the organizational change process
• Define organizational structure and outline its elements
• Explain the terms: matrix, boundaryless and learning organization
• Describe how and why organizations change
• Explain the reasons people often resist change

By the end of this course, you will be able to:

• Define the role of operations management in decision-making
• Outline the historical development of operations management
• Explain the ‘input/output’ transformation model
• Describe the four stages of Hayes and Wheelwright’s ‘Four Stages of Operations Contribution’
• Calculate ‘overall equipment effectiveness’ (OEE)
• Compare the two key types of quality management approaches
• Define the four major types of quality costs
• Identify the main causes of the ‘bullwhip effect’ (or ‘Forrester effect) in the supply chain & explain how to combat it
• State the purpose of the ‘lean production’ philosophy
• Describe the purpose of ‘kanban systems’ and ‘heijunka boxes’
• Discuss the four types of inventory management technique

By the end of this course, you will be able to:

• Define ‘merchandising’ and ‘pricing’
• Compare marketing and brand management
• List the many retail sales channels
• Recall different security procedures
• Compare practical methods of problem-solving
• Outline the legal rights of the customer and retail trading responsibilities
• Contrast the benefits of different store locations
• Classify your daily and weekly tasks and responsibilities as a retail manager
• Describe the sales process and how to use necessary store equipment
• Explain the importance of trends
• Identify the health and safety regulations required for a retail setting
• Recognize a skilled, united and cooperative team of staff

By the end of this course, you will be able to:

• Describe how to create an ideal retail environment
• Define what is meant by a customer relationship
• Outline how to create a healthy customer relationship
• List ways to deal with problems in the relationship with your customers
• Discuss the health and safety regulations in your region
• Contrast these regulations with the key food safety policies
• Explain the basic customer legal rights
• Analyse the specific safety policies required for your store
• Describe your responsibilities as a trader
• List the legal resources available to you