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Workforce Academy Partnership works with global leaders in online video learning content solutions for project management, IT, cyber security and business management.

Workforce Academy Partnership is dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online. Through its mission, it is a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone.

Innovation, technology and creative collaboration with knowledge experts worldwide are the foundations of Workforce Academy Partnership’s commitment to delivering high-quality education for free.
Curso destacado de este creador de cursos
Customer Service Skills
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Cursos en línea gratuitos por Workforce Academy Partnership
Business Etiquette and Professionalism
1.5-3 horas 39,751 estudiantes
By Workforce Academy Partnership
Aprenderás Cómo

By the end of this course, you will be able to:

  • Define the principles of professional behavior
  • Discuss how to use professional interview etiquette
  • Identify how to plan for different types of business meetings
  • Recognize how to use the correct etiquette for attending business meetings
  • Discuss how to use appropriate electronic etiquette
  • Define how to practice multicultural etiquette
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CERTIFICATE
Nivel principiante
Business Communication
Business Etiquette and Professionalism
1.5-3 horas
39751 inscrito
Introduction to R
4-5 horas 17,170 estudiantes
By Workforce Academy Partnership
Aprenderás Cómo

By the end of this course, you will be able to:

  • Identify R coding language
  • Distinguish variables while coding
  • Define data structures
  • Explain the role of operators and their function
  • Classify data frames and tables
  • Describe logical operators
  • Describe assignment operators
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CERTIFICATE
Nivel principiante
Statistics
Introduction to R
4-5 horas
17170 inscrito
Customer Service Skills
1.5-3 horas 290,529 estudiantes
By Workforce Academy Partnership
Aprenderás Cómo

By the end of this course, you will be able to:

  • Define ‘customer service’
  • Discuss how to focus on the customer and their needs
  • Explain how to employ expected workplace etiquette
  • Outline the rules of appropriate telephone etiquette
  • List how to deal with customer complaints effectively
  • Describe how to deal with the stress caused by difficult customers
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CERTIFICATE
Nivel principiante
Customer Service
Customer Service Skills
1.5-3 horas
290529 inscrito
Diploma in Interconnecting Cisco Networking Devices Part 1 (ICND1) v3 CCNA
15-20 horas 77,230 estudiantes
By Workforce Academy Partnership
Aprenderás Cómo

By the end of this course, you will be able to:

  • Outline a simple network
  • Identify internet connectivity
  • Explain network device security
  • Classify different types of motherboards
  • Recognize processors
  • List OSI reference model layers
  • Describe various aspects of Link Layer Discovery Protocol
  • Explain the management of network security
  • Discuss motherboards and aspects of Internet Protocol IPv6
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DIPLOMA
Nivel principiante
Network Security
Diploma in Interconnecting Cisco Networking Devices Part 1 (ICND1) v3 CCNA
15-20 horas
77230 inscrito
Diploma in Interconnecting Cisco Networking Devices Part 2 (ICND2) v3 CCNA
15-20 horas 33,643 estudiantes
By Workforce Academy Partnership
Aprenderás Cómo

By the end of this course, you will be able to:

  • Identify how to implement scalable medium-sized networks
  • Describe the process of troubleshooting basic connectivity
  • Explain how to implement an EIGRP-Based Solution
  • Define a Scalable, Multiarea Network, OSPF-Based Solution
  • Outline the use of Wide-Area Networks (WAN) technologies
  • Identify how to configure network devices to support different types of management protocols
  • Identify the critical functions for several security protocols
  • List the multipoint types of frame relay
  • Explain where the startup-config is stored
  • Identify the benefits of MLP
  • Describe the processes of managing network devices, files, logging and password recovery
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DIPLOMA
Nivel intermedio
Computer Networking
Diploma in Interconnecting Cisco Networking Devices Part 2 (ICND2) v3 CCNA
15-20 horas
33643 inscrito
Public Speaking
1.5-3 horas 73,891 estudiantes
By Workforce Academy Partnership
Aprenderás Cómo

By the end of this course, you will be able to:

  • Identify your audience
  • Outline how to outline your programme
  • Discuss techniques for fleshing out your main points
  • Explain what it means to be prepared for your speech
  • Highlight ways to overcome nervousness
  • Summarize the process of delivering a speech
  • Describe how to handle questions and interruptions
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CERTIFICATE
Nivel principiante
Public Speaking
Public Speaking
1.5-3 horas
73891 inscrito
Middle Manager
1.5-3 horas 13,751 estudiantes
By Workforce Academy Partnership
Aprenderás Cómo

By the end of this course, you will be able to:

  • Analyze the ethics and social responsibility of a middle management position
  • Outline processes for managing information
  • Explain how to maintain control
  • Recognize and adapt to innovation and change
  • Discuss the skills needed for managing teams
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CERTIFICATE
Nivel principiante
Management
Middle Manager
1.5-3 horas
13751 inscrito
Administrative Support
3-4 horas 151,082 estudiantes
By Workforce Academy Partnership
Aprenderás Cómo

By the end of this course, you will be able to:

  • Describe the importance and practice of good organizational skills
  • Explain the process of maintaining effective time management
  • Recognize how to provide excellent customer service
  • Outline how to quickly prioritize and execute tasks
  • Explain how to deal with specialized tasks
  • Recognize the importance of verbal communication skills
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CERTIFICATE
Nivel principiante
Office Administration
Administrative Support
3-4 horas
151082 inscrito
Mostrando 1 - 8 of 138
Reseñas y comentarios de los estudiantes sobre
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Les P.
Very good, the narration during the course is truly invaluable, hearing about a persons experience adds to the importance to all the requirements of a good Manager
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BONFACE M.
This was a very useful course to me because i am in a role of an assistance office manager. I recommend the course to all those interested in good office management.
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Ethical Hacking
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Change Management
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Office Administration
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Business Administration Apprenticeships
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Transition Year Work and the Future
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UK Apprenticeships
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SDG 8 Decent Work And Economic Growth
Diversity
Human Resource Management
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Time Management
Productivity
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Assertiveness
Goal Setting
Business Ethics
Operations
Strategic Planning
Information Systems
Human Resources
Team Building
Conflict Management
Mediation
Management
Motivation
Ethics
Innovation
Computer Hardware
Business Communication
Communication Skills
Executive Assistant
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Transition Year Moral Social and Personal Development
Homeschool Career and Technical Education
Etiquette
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Microsoft Office
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Agile Project Management
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Law
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Product Management
Tax
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Cash Flow
Budgeting
Coaching
Facilitation
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Emotional Intelligence
Stress Management
Wellness
Anxiety
Social Skills
Active Listening
CompTIA
PowerPoint
Presentation Skills
Crisis Management
Business Management
Business Process Management
Knowledge Management
SDG 16 Peace, Justice And Strong Institutions
Machine Learning
Cybersecurity
Information Security
Cryptography
Data Security
Computer Networking
Personal Development
Self Improvement
Microsoft Access
Databases
Data Entry
Microsoft Azure
Critical Thinking
Problem Solving
Accounting
Bookkeeping
Basic Accounting
Transition Year Enterprise
Microsoft Project
Employee Engagement
Six Sigma
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Job Search
Teamwork
Interview Skills
Microsoft Word
Microsoft Digital Literacy
Digital Literacy
AWS
Amazon
Network Security
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CCNA
IOS Development
Command Line
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Technology
Automation Testing
Selenium
Public Speaking
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SEO
Internet Marketing
IT Security
Digital Marketing
Marketing
Social Media Marketing
Wordpress
Google Analytics
Content Marketing
Advertising
Social Media
Market Research
Marketing Management
Marketing Strategy
X
Computer Literacy
Computer Skills
Microsoft Outlook
Business Writing
Technical Writing
Proofreading
Report Writing
Proposal Writing
Writing Skills
Statistics
Data Structures
Coding
R Programming
Analytics
Auditing
VLOOKUP
Algorithms
Data Visualization
Advanced Excel
Excel Macros
Visual Basic
Excel
Excel For Beginners
App Development
Visual Studio
C#
Web Development
Web Design
HTML
TypeScript
MVC
Full Stack Development
Kanban
HTML5
ASP.NET
Ruby
Video Presentations
JSON
JavaScript
CSS
Bootstrap
Typography
JQuery
Front End Developer
Windows Server
Microsoft SQL
Development Tools
HTML and CSS
IT Management
VMware
Security Management
Data Management
XML
C Programming
Object Oriented Programming
Computer Science
Programming
Java
Unix
Perl
E-Commerce
SQL
Data Analysis
Big Data
Hadoop
Data Mining
Active Directory
DevOps
IT Fundamentals
Computer Architecture
Linux
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