By the end of this course, you will be able to:

• Define ‘motivation’ and identify its various principles
• Analyse the techniques that can be used to stay motivated through physical and mental application
• Define ‘anger’ and lay out its various types
• Outline the most common anger management techniques
• Explain how to use anger in a positive manner
• Define ‘lateral thinking’ and ‘parallel thinking’ in the context of problem-solving
• Compare the roles of creativity and innovation in decision-making
• List the eight types of obstacles that block creative thinking
• Discuss Kurt Lewin's ‘force field analysis’ used to identify and solve problems
• Contrast ‘brainstorming’ and ‘reverse brainstorming’
• Describe the ‘SCAMMPERR method’ and Edward De Bono's ‘Thinking Hat’ model

By the end of this course, you will be able to:

• Establish the importance of business etiquette and ethics
• Discuss the principle of first impressions
• Describe how to conduct yourself in the world of business
• Outline the billing process used inside company
• Explain the rules of business etiquette regarding electronic communication
• Discuss the behaviour appropriate in a business meeting or official dining occasion

By the end of this course, you will be able to:

• Define ‘telephone etiquette’
• Outline how to speak professionally on the phone
• Describe how to eliminate phone distractions
• Discuss how to handle inbound and outbound calls
• Explain how to deal with angry customers
• Identify the benefits of using voice mail in your business

By the end of this course, you will be able to:

• Explain how an effective diet plan can help in maintaining a healthy weight
• Identify the necessary tools and habits that can help clients control their weight
• Recognise the importance of meal planning and timing to maintain a healthy lifestyle
• Discuss the role that diet breaks and physical activity can play in helping clients reach their optimal weight
• Describe the role of a balanced diet in losing weight in a healthy manner
• Explain how to create the optimal diet plan based on the client's requirements
• Identify the best foods available for building muscle and testosterone
• Outline the optimal diet for athletes who want to gain muscle
• List the foods that athletes should eat while going through strength and endurance training
• Explain the coach's relationship with clients and how to develop ‘SMART’ goals

By the end of this course, you will be able to:

• Analyze the three dimensions of coding accuracy
• Summarize the general coding standards
• Evaluate the diseases of the blood
• Describe the types of medical codes and the unlisted coding procedure
• Recognize the medical record and the key components of the medical record
• Explain the uses, benefits, and hierarchies of SNOMED CT
• Classify the clinical breadth of SNOMED CT and enabling SNOMED CT in HER/EMR systems
• Discuss mental and behavioral disorders

By the end of this course, you will be able to:

• List the key principles and elements that constitute the term ‘animal welfare’
• Explain how to monitor and preserve basic animal health and nutrition
• Discuss the importance of animal hygiene and discuss how to meet their first aid needs
• Identify the key behavioural characteristics of dogs and explain how to communicate with them
• Explain how to communicate with cats and horses and describe their health needs
• Explain the fundamental concepts associated with bird care and welfare
• List the common breeds of rabbits and identify the common problems they face
• Identify the signs of disease in ornamental fish and explain how to meet their health needs
• Describe the role of animal psychology in understanding the behaviours of birds, cats and dogs
• Recall the key principles of reptile care

By the end of this course, you will be able to:

• Define ‘journal therapy’ and outline its types
• Discuss the scientific links between journaling and mental healing and establish the importance of journaling in recovery
• Outline therapeutic journaling techniques used to overcome stress, trauma, anxiety and depression
• Explain how to write therapeutically and highlight the benefits of a structured journal
• Describe how to write effectively to achieve clarity and find solutions
• Compare ‘therapeutic’ and ‘creative’ journaling
• Discuss how career journaling can help with self-improvement and decision-making
• Explain how journal therapy can help you be more productive

By the end of this course, you will be able to:

• Outline the basics of personal and commercial property laws
• Describe the key features of different kinds of properties and commercial assets
• Define ‘market context’ and locate property developments within institutional property market models
• Highlight the history of property rights 
• List the different types of property owners and taxes
• Summarise the types, legal titles and equities associated with co-ownership
• Outline the features of leases and bailments
• Describe the importance, types and duration of property licensing
• Explain how mortgages work and outline their types, cost and processes
• Outline the principles and modernisation of land law
• Discuss the systems of title and registration
• Compare the critical aspects of registered, unregistered and unclaimed lands
• Discuss property insurance and establish the need for liability insurance

After completing this course, you will be able to:

• Explain the fundamentals of revenue operation
• Discuss the flywheel approach to revenue operations
• Identify the service-level agreement, sales and marketing
• List the sales methodology and steps for mapping sales processes
• Describe the system administration process for RevOPs
• Indicate the structure of the revenue operations(RevOPs) team
• State the process of analysing the revenue operation and intelligence
• Summarise the benefits of outsourcing to the RevOps team
• Outline the steps to tune the revenue system to get the maximum output

By the end of this course, you will be able to:

• Outline the basics of soap making
• List the different types and methods of soap making
• Identify the equipment and ingredients used to make soap
• Describe soap-making tools and recipes and how to establish an ideal environment
• Relate the benefits of glycerin soap
• Explain how to make glycerin soap
• Compare the different colour options and discuss how to colour soap
• Summarise how to make a soap mould
• Discuss how to deal with overheating problems encountered while making soap
• Outline how to start a home business that makes soap

By the end of this course, you will be able to:

• Define ‘property management’
• Outlines the duties that property managers perform
• Explain the marketing development strategy, methods of promotion, legal framework and investment structure of renting
• List the steps involved in registering a property
• Discuss inventory, tenancy agreements and check-in and check-out procedures
• Explain how to retain tenants for a long time
• Summarise letting agents' regulations and requirements to join ‘redress schemes’
• Discuss how to complain about letting agents through legal channels
• Identify the different types of properties, such as multi-family and retail stores
• Describe how to evaluate property assets to determine their value
• Discuss generation rent and its impact on millennials and the emergence of co-living

By the end of this course, you will be able to:

• Describe the sports industry and its marketing principles
• Identify the common needs and expectations of sports consumers
• Indicate the effective marketing strategies used for different sports products and services
• Discuss how to manage and protect sports brands and create market value through sports
• Outline the legal basis for cooperation with partners in the sports industry
• Define the role of communication and advertising rights
• Explain how to work with advertising agencies while using sports for marketing
• Discuss the international marketing of media rights
• Explain how to measure and optimize fan engagement and loyalty through the use of data analytics

By the end of this course, you will be able to:

• By the end of this course, you will be able to:Explain how to arrange the seats of your students for better interaction
• Describe how to find out what challenges you can expect as a teacher or teaching assistant
• Describe how phonics can be used to teach deaf children
• Identify the patterns of development for children and youth
• Outline the guidelines, policies and procedures for safeguarding children
• Identify the skills needed in counselling
• Explain how to respond to accidents, incidents, emergencies and illnesses at school

By the end of this course, you will be able to:

• By the end of this course, you will be able to:Describe how to perform CPR on a person who is not breathing
• Distinguish between the primary and secondary survey of a casualty
• Explain what to do before EMS arrives when a person has a heart attack
• Describe how to handle a baby when they are choking
• List the types of bleeding that could occur and how to treat them
• Outline the purpose of the automated external defibrillator (AED)

By the end of this course, you will be able to:

• Explain how preparation and effective structuring enhance the effectiveness of a presentation
• Identify the interests of your audience and meet their expectations with top-quality content
• Explain how to inspire your audience with passion, proximity and participation
• Discuss how to use visual elements and themes in presentations
• Outline how to handle challenging questions and audience reactions
• Discuss the six-step process used to deliver a powerful presentation