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Best Customer Service Courses
With Alison's free online customer service training courses, you can learn the fundamental elements of customer service, understand how they can be applied in any organization, and discover how a business can develop its customer service program to the highest level. These courses will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective customer s...…Read More
Most Popular
Customer Service Courses

Professional Receptionist Essentials
- Outline the roles and responsibilities of a receptionist
- List verbal communication techniques and active listenin...
- Explain essential reception tools and equipme... Read More

Soft Skills for Hospitality Professionals
- Identify the primary gestures of body language and their...
- Describe non-verbal communication used to improve custom...
- Outline good hospitality etiquette while inte... Read More

Food and Beverage Service in Restaurants, Bars and Banquets
- Recognise the different styles of service
- State the equipment required for successful service
- Distinguish between the various types of croc... Read More

Diploma in Airline Cabin Crew Service
- Explain the roles of the cabin crew
- Distinguish between the various types of airlines
- Discuss the roles of regulatory bodies and tr... Read More

Basics of Barista Work
- Explain how to identify various coffee beans
- Summarise the components of the espresso machine
- Evaluate the process of grinding, dosing and tamping
- Discuss the complex art of milk frothing Read More

Developing Quality Customer Service Skills
- Compare traditional platforms and social media platforms...
- Discuss the importance of developing the right attitude ...
- List and discuss the skills customer service ... Read More

Cabin Crew Training
- Categorise the daily tasks involved in the cabin crew pr...
- Explain the uses of first aid for instant assistance in ...
- Identify the numerous types of errors in aviation
- Describe CRM in the aviation environment Read More

Basics of Revenue Operations
- Explain the fundamentals of revenue operation
- Discuss the flywheel approach to revenue operations
- Identify the service-level agreement, sales and marketin...
- List the sales methodology and steps for mapp... Read More

An Introduction to Retail Associates
- List duties and characteristics of a retail associate
- Analyze the importance of communication in the retail bu...
- Evaluate the psychological impact of the atmo... Read More

Maximizing Customer Engagement for Business Growth
- Describe the ‘audience first’ approach to business
- Outline the benefits of identifying your target audience
- Discuss how to calculate the customer lifetim... Read More

How to Deal With a Rude or Angry Customer
- Define and understand ‘anger’
- List the psychological effects of rage
- Distinguish between different types of anger Read More

Customer Care Skills and Telephone Etiquette
- Define ‘telephone etiquette’
- Outline how to speak professionally on the phone
- Describe how to eliminate phone distractions Read More

Customer Services
- Explain the principles of customer service within an org...
- Outline the British standard Code of Practice for custom...
- Identify the difference between consumer and customer
- Explain the role of Customer Relationship Man... Read More

Becoming a Customer Service Executive
- Analyse how important a customer is to any business and ...
- Recognise the first step to take when trying to solve th...
- Recall who provides customer service in an or... Read More

Retail Management: Customer Interactions
- Describe how to create an ideal retail environment
- Define what is meant by a customer relationship
- Outline how to create a healthy customer rela... Read More

Customer Experience Design
- Define customer experience and explain its importance in...
- Analyse the impact of good and poor CX on customer loyal...
- Apply customer-centric approaches in CX design
- Classify consistency across digital and physi... Read More
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