This introductory course on soft hospitality skills will help you improve your ability to work with others and can advance your career in the hospitality industry. We provide critical skills like effective body language, etiquette and communication in both formal and informal settings. We also establish the value of grooming and personal hygiene in the hospitality industry.

How you answer a phone call is essential because it can set the tone for the rest of the call and influence how customers see your business. This course lays out the tenets of professional telephone etiquette. This leads to an overview of customer service that identifies causes of client dissatisfaction and explains how to leave a great impression on customers.

Finally, this course helps hospitality and contact staff to choose their words carefully when interacting with guests and even internal customers from other departments. We outline how to handle customer complaints to cultivate good customer relations and improve overall service delivery. Sign up to boost your hospitality soft skills and stand out from your peers.