English for Tourism - Hotel Reception and Front Desk Course | Alison

English for Tourism - Hotel Reception and Front Desk - Revised

Strengthen your customer service skills by studying English for hotels, travel, and tourism, with this free course.

Free Course
This free online English language course teaches you English language skills for use in hotel receptions and front desks. The hotel industry is one of the biggest in the world, employing tens of millions of people globally. This course will teach you the essential english language skills required to work in a hotel, teaching you how to answer general hotel inquiries, outline a hotel's check-in and check-out procedures, and much more.
  • Duration

    1.5-3 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher






View course modules


Hotel check-ins and check-outs are extremely important responsibilities for hotel receptionists, as they are the guests’ first and last interaction with hotel staff. This English course first teaches the steps involved in checking a guest into a hotel. You will learn how to greet guests, make confirmations, and ask for personal identification and payment. You will also learn how to provide room keys and room numbers, as well as give room directions. You will also learn how to offer help with bags.

You will then learn the steps involved in checking a guest out of a hotel. The course will teach you how to make the proper greetings, take the room number, and check customer satisfaction. You will then learn how to properly present the bill, ask the guest to sign it, and identify the payment type. The course will also teach you how to bid the guest farewell. Very importantly, you will learn how to resolve complaints that guests make about hotel staff and service.

English is the main language of international communication and is essential for people working in the tourism industry. Upon the completion of this course, you will learn the English vocabulary necessary for working at a hotel reception or front desk. You will also learn how to resolve customer complaints with helpful and non-offensive phrases. Check out the course and advance to an intermediate level of English with a focus on the travel and hospitality industries.

Start Course Now

Learning Outcomes

Having completed this course you will be able to:

  • Effectively provide potential hotel guests with information during enquiries
  • Make a hotel reservation for guests utilizing the correct English vocabulary and terminology
  • Check guests in and out of hotels in the correct sequence
  • Use the correct English language phrases for check-in and check-out
  • Examine customer complaints with helpful and non-offensive English language phrases


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certificates for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.



    You have received a new notification

    Click here to view them all