English for Tourism - Hotel Reception and Front Desk

Q: What does a hotel receptionist do?

A hotel receptionist at the front desk welcomes guests, handles check-ins and check-outs, provides information about hotel amenities and services, assists with reservations, manages guest inquiries and requests, and ensures a smooth and positive guest experience.

Q: Why should hotel receptionists learn English?

Hotel receptionists should learn English because it's an international language widely used in the hospitality industry. This enables effective communication with diverse guests, enhances customer service, and ensures a smoother guest experience.

Q: What are the 5 duties of a receptionist?

The five duties of a receptionist include greeting visitors, answering phone calls, managing appointments, handling administrative tasks, and providing information and assistance to guests or clients.

Q: What is the best English course for a job in tourism or hotel reception?

Alison’s English for Tourism - Hotel Reception and Front Desk course will teach you the essential English language skills required to work in a hotel, starting from how to answer general hotel inquiries, to outlining a hotel's check-in and check-out procedures.

Learn the English language for work in a hotel reception and at the front desk with this free online course.

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Avg. Duration1.5-3 Hours
Available Languages (2)
English
- Select Course Language
- English
- Spanish
This course is
CPD-Accredited

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Learning Outcomes

In this free course, you will learn how to:

Discuss the importance of providing potential hotel guests with information during enquiries
Outline the procss for makeing a hotel reservation for guests using the correct English vocabulary and terminology
List the steps for checking guests in and out of hotels in the correct sequence
Recall the the correct English language phrases for check-in and check-out
Evaluate customer complaints with helpful and non-offensive English language phrases
Identify the featured if the 4 different hotel types

Knowledge & skills you will learn

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