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Hospitality Management Studies - Hotel Operations

Get up to speed with the essential principles of hospitality management with this free online course from Alison.

Publisher: Openstax CNX
This free online hospitality management course is designed to give you an insight into hotel operations. It will teach you how hotel departments work behind the scenes to provide a memorable experience to guests. You will learn about the organizational structure of a hotel, the functions of different hotel departments, and how they can work together to provide guests with an excellent hotel stay every single time.
  • Duration

    1.5-3 Hours
  • Students

  • Accreditation


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This course begins by introducing you to hotel ownership classifications such as management contract enterprises and franchising. The course also covers the organization of hotel departments, their functions, and how they work together. You will take a look at the front office department and the duties of the front office manager, receptionist, and concierge. You will also study the main duties of the front desk staff and the standard procedures that should be followed for the registration and check-out of guests.

Entering a newly made up hotel room is always a joy to behold, thanks to the housekeeping department. This course will tackle the different housekeeping positions, such as room attendants, cleaners and supervisors, and their roles and duties within the department. It will talk about the relationships of the housekeeping department with other hotel departments, the standard procedures to be followed during room cleaning operations, and the room status codes and terminologies used by hotels to enhance inter-departmental communications.

This Hospitality Management Studies - Hotel Operations course will teach you the ins and outs of the hotel management industry. It will be of great interest to professionals working in the hospitality industry or learners who would like to have a career in the interesting world of hospitality. So check out the course now, and start boosting your knowledge of hotel departments, their staff, and functions.

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