

WINFRED MAWA LAKENA | GENERAL MANAGER
Bolgatanga, Ghana
Languages I know
In my current role I make the hotel’s guests happy and ensure they feel comfortable, relaxed and at ease, from the moment they check in at r... Read more
In my current role I make the hotel’s guests happy and ensure they feel comfortable, relaxed and at ease, from the moment they check in at reception right up until the end of their stay. At work I make quick and confident decisions within the defined parameters of the position. With my compatriots I have a reputation for guiding my staff to work as a well-functioning team by fostering a climate of cooperation. My experiences to date have left me with a deep understanding of hotel related laws and regulations including Health & Safety, Food Safety and Hygiene legislation. On a personal level I have a calm, professional, approachable manner that immediately disarms people. I never lose control, but instead have a rational approach to hectic situations. Right now, I want to join a reputable company that believes in assisting its employees to grow and provides them with great career development opportunities. Read less
In my current role I make the hotel’s guests happy and ensure they feel comfortable, relaxed and at ease, from the moment they check in at reception right up until the end of their stay. At work I make quick and confident decisions within the defined parameters of the position. With my compatriots I... Read more
In my current role I make the hotel’s guests happy and ensure they feel comfortable, relaxed and at ease, from the moment they check in at reception right up until the end of their stay. At work I make quick and confident decisions within the defined parameters of the position. With my compatriots I have a reputation for guiding my staff to work as a well-functioning team by fostering a climate of cooperation. My experiences to date have left me with a deep understanding of hotel related laws and regulations including Health & Safety, Food Safety and Hygiene legislation. On a personal level I have a calm, professional, approachable manner that immediately disarms people. I never lose control, but instead have a rational approach to hectic situations. Right now, I want to join a reputable company that believes in assisting its employees to grow and provides them with great career development opportunities. Read less
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Language Proficiency
- English: Native
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Would you like to Request Full
Top Workplace Strengths
- Being Positive
10/10
- Entrepreneurial Drive
10/10
- Leading Teams
10/10
- Work Structure
10/10
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You can also email
apothukutchi@alison.com
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These results are derived from Alison’s Workplace Personality Assessment
last taken on 21 Jul 2020 Request Full Report
last taken on 21 Jul 2020 Request Full Report
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Top 5 Sustainable Development Goals I Care About
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Work Experience

GENERAL MANAGER
Blue sky hotel gh
Bolgatanga, Ghana
My Responsibilities
I oversee the daily operations of the hotel, ensuring smooth functioning across all departments. Their responsibili... Read more
I oversee the daily operations of the hotel, ensuring smooth functioning across all departments. Their responsibilities include:
Staff Management: Hiring, training, and supervising employees to maintain high service standards.
Guest Satisfaction: Addressing guest complaints, ensuring cleanliness, and providing excellent service.
Financial Oversight: Managing budgets, forecasting revenue, and controlling expenses.
Strategic Planning: Developed marketing strategies and operational improvements.
Compliance: Ensuring adherence to health, safety, and licensing regulations.
Read less
I oversee the daily operations of the hotel, ensuring smooth functioning across all departments. Their responsibilities include:
Staff Management: Hiring, training, and supervising employees to maintain high service st... Read more
I oversee the daily operations of the hotel, ensuring smooth functioning across all departments. Their responsibilities include:
Staff Management: Hiring, training, and supervising employees to maintain high service standards.
Guest Satisfaction: Addressing guest complaints, ensuring cleanliness, and providing excellent service.
Financial Oversight: Managing budgets, forecasting revenue, and controlling expenses.
Strategic Planning: Developed marketing strategies and operational improvements.
Compliance: Ensuring adherence to health, safety, and licensing regulations.
Read less
Skills developed in this experience
Communication Skills Customer Service Computer Science Finance Administration Supply Chain Management Quality Management Hygiene +5 more
5 months
Nov 2024 - present
Nov 2024 - present

EXECUTIVE HOUSEKEEPER
AKAYET HOTELS LTD.
Bolgatanga, Ghana
My Responsibilities
Administer all housekeeping and all laundry facilities and ensure a secure environment for all guests.
Schedule al... Read more
Administer all housekeeping and all laundry facilities and ensure a secure environment for all guests.
Schedule all work for weekends and evening hours and assist the Manager on Duty to prepare the schedule for staff and organize efficient everyday care of all buildings and public areas and ensure the cleanliness of all officer areas efficiently.
Monitor and ensure the response to all client requests and maintain company standards in all work at all times.
Administer efficient working of all housekeeping department at all times and supervise all work and ensure compliance to all operational standards and organization regulations.
Monitor all sub-activities for departments and maintain records of all expenses and control all costs for the department and recommend ways to increase efficiency.
Design all housekeeping policies and procedures according to required standards and schedule all rotational duties for staff.
Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various engineering and front office staff.
Perform regular market surveys for all new products and suppliers and supervise all horticultural requirements.
Analyze all competition businesses and plan all schedules for spring cleaning and pest control and perform the regular audit on same and ensure compliance to all loss and found procedures.
Manage and analyze all incoming supplies and ensure compliance to all specifications and prepare all reports to be presented to management.
Ensure all furniture to be clean at all times and ensure removal of all markings from all glasses and assist maintain a neat and clean bathroom. Read less
Administer all housekeeping and all laundry facilities and ensure a secure environment for all guests.
Schedule all work for weekends and evening hours and assist the Manager on Duty to prepare the schedule for staff an... Read more
Administer all housekeeping and all laundry facilities and ensure a secure environment for all guests.
Schedule all work for weekends and evening hours and assist the Manager on Duty to prepare the schedule for staff and organize efficient everyday care of all buildings and public areas and ensure the cleanliness of all officer areas efficiently.
Monitor and ensure the response to all client requests and maintain company standards in all work at all times.
Administer efficient working of all housekeeping department at all times and supervise all work and ensure compliance to all operational standards and organization regulations.
Monitor all sub-activities for departments and maintain records of all expenses and control all costs for the department and recommend ways to increase efficiency.
Design all housekeeping policies and procedures according to required standards and schedule all rotational duties for staff.
Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various engineering and front office staff.
Perform regular market surveys for all new products and suppliers and supervise all horticultural requirements.
Analyze all competition businesses and plan all schedules for spring cleaning and pest control and perform the regular audit on same and ensure compliance to all loss and found procedures.
Manage and analyze all incoming supplies and ensure compliance to all specifications and prepare all reports to be presented to management.
Ensure all furniture to be clean at all times and ensure removal of all markings from all glasses and assist maintain a neat and clean bathroom. Read less
Skills developed in this experience
CPR First Aid Health and Safety Hospitality Customer Service Communication Skills Fire Safety Administration +5 more
5 years 2 months
Jul 2019 - Sep 2024
Jul 2019 - Sep 2024
Save
Educational Experience

Diploma
Alison
2016-present
Read less
Read less
Save
Language Proficiency
- English: Native
Save
Would you like to Request Full
Top Workplace Strengths
- Being Positive
10/10
- Entrepreneurial Drive
10/10
- Leading Teams
10/10
- Work Structure
10/10
Request Full Report
Would you like to Request Full
Report?
This feature is not live yet, but your answer
will help us to launch this very soon!
Request Sent!
Your request has been registered.
We will get back to you as soon as the feature is available.
You can also email
apothukutchi@alison.com
for any other queries
These results are derived from Alison’s Workplace Personality Assessment
last taken on 21 Jul 2020 Request Full Report
last taken on 21 Jul 2020 Request Full Report
Save
Work Experience

GENERAL MANAGER
Blue sky hotel gh
Bolgatanga, Ghana
My Responsibilities
I oversee the daily operations of the hotel, ensuring smooth functioning across all departments. Their responsibili... Read more
I oversee the daily operations of the hotel, ensuring smooth functioning across all departments. Their responsibilities include:
Staff Management: Hiring, training, and supervising employees to maintain high service standards.
Guest Satisfaction: Addressing guest complaints, ensuring cleanliness, and providing excellent service.
Financial Oversight: Managing budgets, forecasting revenue, and controlling expenses.
Strategic Planning: Developed marketing strategies and operational improvements.
Compliance: Ensuring adherence to health, safety, and licensing regulations.
Read less
I oversee the daily operations of the hotel, ensuring smooth functioning across all departments. Their responsibilities include:
Staff Management: Hiring, training, and supervising employees to maintain high service st... Read more
I oversee the daily operations of the hotel, ensuring smooth functioning across all departments. Their responsibilities include:
Staff Management: Hiring, training, and supervising employees to maintain high service standards.
Guest Satisfaction: Addressing guest complaints, ensuring cleanliness, and providing excellent service.
Financial Oversight: Managing budgets, forecasting revenue, and controlling expenses.
Strategic Planning: Developed marketing strategies and operational improvements.
Compliance: Ensuring adherence to health, safety, and licensing regulations.
Read less
Skills developed in this experience
Communication Skills Customer Service Computer Science Finance Administration Supply Chain Management Quality Management Hygiene +5 more
5 months
Nov 2024 - present
Nov 2024 - present

EXECUTIVE HOUSEKEEPER
AKAYET HOTELS LTD.
Bolgatanga, Ghana
My Responsibilities
Administer all housekeeping and all laundry facilities and ensure a secure environment for all guests.
Schedule al... Read more
Administer all housekeeping and all laundry facilities and ensure a secure environment for all guests.
Schedule all work for weekends and evening hours and assist the Manager on Duty to prepare the schedule for staff and organize efficient everyday care of all buildings and public areas and ensure the cleanliness of all officer areas efficiently.
Monitor and ensure the response to all client requests and maintain company standards in all work at all times.
Administer efficient working of all housekeeping department at all times and supervise all work and ensure compliance to all operational standards and organization regulations.
Monitor all sub-activities for departments and maintain records of all expenses and control all costs for the department and recommend ways to increase efficiency.
Design all housekeeping policies and procedures according to required standards and schedule all rotational duties for staff.
Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various engineering and front office staff.
Perform regular market surveys for all new products and suppliers and supervise all horticultural requirements.
Analyze all competition businesses and plan all schedules for spring cleaning and pest control and perform the regular audit on same and ensure compliance to all loss and found procedures.
Manage and analyze all incoming supplies and ensure compliance to all specifications and prepare all reports to be presented to management.
Ensure all furniture to be clean at all times and ensure removal of all markings from all glasses and assist maintain a neat and clean bathroom. Read less
Administer all housekeeping and all laundry facilities and ensure a secure environment for all guests.
Schedule all work for weekends and evening hours and assist the Manager on Duty to prepare the schedule for staff an... Read more
Administer all housekeeping and all laundry facilities and ensure a secure environment for all guests.
Schedule all work for weekends and evening hours and assist the Manager on Duty to prepare the schedule for staff and organize efficient everyday care of all buildings and public areas and ensure the cleanliness of all officer areas efficiently.
Monitor and ensure the response to all client requests and maintain company standards in all work at all times.
Administer efficient working of all housekeeping department at all times and supervise all work and ensure compliance to all operational standards and organization regulations.
Monitor all sub-activities for departments and maintain records of all expenses and control all costs for the department and recommend ways to increase efficiency.
Design all housekeeping policies and procedures according to required standards and schedule all rotational duties for staff.
Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various engineering and front office staff.
Perform regular market surveys for all new products and suppliers and supervise all horticultural requirements.
Analyze all competition businesses and plan all schedules for spring cleaning and pest control and perform the regular audit on same and ensure compliance to all loss and found procedures.
Manage and analyze all incoming supplies and ensure compliance to all specifications and prepare all reports to be presented to management.
Ensure all furniture to be clean at all times and ensure removal of all markings from all glasses and assist maintain a neat and clean bathroom. Read less
Skills developed in this experience
CPR First Aid Health and Safety Hospitality Customer Service Communication Skills Fire Safety Administration +5 more
5 years 2 months
Jul 2019 - Sep 2024
Jul 2019 - Sep 2024
Save
Educational Experience

Diploma
Alison
2016-present
Read less
Read less
Save
Save
Top 5 Sustainable Development Goals I Care About
Save
Skills I Possess
Office Management
Microsoft Office
Health and Safety
Customer Service
Social Media Marketing
Leadership Skills
Quality Control
View All
Save
Favourite Books
RICH DAD POOR DAD LORD OF THE RINGS MAFIA MANAGER
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Favourite Movies
SEE LORD OF THE RINGS HOUSE OF DRAGONS GAME OF THRONES ESCAPE 24 AVENGERS avatar
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Interests & Hobbies
READING MOVIES research
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Sports & Teams
athletics F1 KENYA ATHLETICS
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