Diploma in Hospitality Management Including English Language Studies
Learn the principles of hospitality management and the English language skills required in the sector.
Description
This course teaches you key skills required to work in hospitality management, and about the functions of different hotel departments. The course begins by introducing you to the nature of hospitality, including the relationship between the hospitality sector and tourism, various types of accommodation and different types of hotel guests and meeting their requests. Next, the course teaches you about hotel management and the organization of hotel departments, their functions and the roles involved. The course also covers food and beverage services and its relationship to other hotel departments.
Next, the course moves on to teach you how to create a comparative form of one-syllable and two-syllable English adjectives; vital for recommending and comparing dishes. You will also learn how to form the passive voice of a sentence and use it for describing restaurant dishes. This is important because it helps diners focus their attention on the food. You will also learn that on many English restaurant menus there are French words and phrases, so the staff must also be familiar with some French terms to describe certain dishes.
Finally, the course teaches the steps involved in checking a guest into a hotel. You will learn how to greet guests, make confirmations, and ask for personal identification and payment. You will also learn how to provide room keys and numbers, as well as give directions. You will then learn the steps involved in checking a guest out of a hotel. This course will be of great interest to any learner who would like to gain employment or progress their career in the hospitality sector so start your learning today.
Start Course NowModules
Characteristics of the Hospitality Industry
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Learning Outcomes
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Characteristics of the Hospitality Industry
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Career Prospects in the Hospitality Industry
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The Accommodation Sector
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Lesson Summary
Introduction to the Accommodation Sector
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Learning Outcomes
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The Accommodation Product - Part 1
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The Accommodation Product - Part 2
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Guest Types and Related Services
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Lesson Summary
Introduction to Hotel Management
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Learning Outcomes
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Introduction to Hotel Operations
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Organization and Function of Hotel Departments
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Lesson Summary
Hotel Front Office Operations
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Learning Outcomes
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Front Office Department
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Front Office Relationship to Other Departments
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Lesson Summary
Hotel Housekeeping Department
Hospitality Management - First Assessment
Introduction to the Food and Beverage Sector
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Learning Outcomes
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Introduction to the Food and Beverage Sector
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Restaurant Organizaion and Duties of Key Positions
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Lesson Summary
Food and Beverage Services
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Learning Outcomes
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Classification of Food and Beverage Services
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Food and Beverage Service Principles
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Lesson Summary
Restaurant Operations Planning
Kitchen Design and Layout
Safe Food Handling in Food Service Operations
Preventing and Treating Accidents in Food Service Operations
Hospitality Management - Second Assessment
English For Restaurant Service
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English for Tourism - Restaurant Service - Learning Outcomes
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Taking Customer Orders
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Describing Dishes
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Key Expressions
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English for Tourism - Restaurant Service - Lesson Summary
English For Restaurant Service Assessment
English For Hotel Reception and Front Desk
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English for Tourism - Hotel Reception and Front Desk - Learning Outcomes
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Enquiries
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Reservations
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Check-In and Check-Out
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Complaints
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English for Tourism - Hotel Reception and Front Desk - Lesson Summary
English For Hotel Reception and Front Desk Assessment
Course assessment
Learning Outcomes
After completing this course, you will be able to:
- Explain the characteristics of the hospitality industry
- Define the classification of hotel departments
- Define the different market segments and customer types
- Explain the objectives of a menu
- Explain what is meant by kitchen layout and design
- Explain proper food handling priorities
- Describe the food preparation procedures
- List the different types of restaurant workforce injuries and accidents
- Explain health and safety procedures as applied to the hospitality sector.
- Recommend and compare restaurant dishes using adjectives and comparative adjectives
- Effectively provide potential hotel guests with information during inquiries using English language phrases
- Check guests in and out of hotels in the correct sequence
Certification
All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world. Your Alison Diploma is:
Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning
Alison offers 3 types of Diplomas for completed Diploma courses:
Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma, posted to you with FREE shipping
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame, posted to you with FREE shipping
All Diplomas are available to purchase through the Alison Shop. For more information on purchasing Alison Diplomas, please visit our FAQs. If you decide not to purchase your Alison Diploma, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Diploma pricing, please visit our Pricing Page.