Diploma in Hospitality and English Language | Online Course | Alison
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Diploma in Hospitality Management Including English Language Studies

Learn the principles of hospitality management and the English language skills required in the sector.

Tourism and Hospitality
Free Course
This free online hospitality course will be of great interest to anyone who wants to start or further their career in the sector. The course teaches you the functions of various departments in hotels and restaurants and the roles involved in working in them. The course also delves into the English language skills needed to work in the sector, from the front desk of a hotel to restaurant waiting staff. So don't delay, start your learning today.

Description

Modules

Outcome

Certification

View course modules

Description

This course teaches you key skills required to work in hospitality management, and about the functions of different hotel departments. The course begins by introducing you to the nature of hospitality, including the relationship between the hospitality sector and tourism, various types of accommodation and different types of hotel guests and meeting their requests. Next, the course teaches you about hotel management and the organization of hotel departments, their functions and the roles involved. The course also covers food and beverage services and its relationship to other hotel departments. 

Next, the course moves on to teach you how to create a comparative form of one-syllable and two-syllable English adjectives; vital for recommending and comparing dishes. You will also learn how to form the passive voice of a sentence and use it for describing restaurant dishes. This is important because it helps diners focus their attention on the food. You will also learn that on many English restaurant menus there are French words and phrases, so the staff must also be familiar with some French terms to describe certain dishes.

Finally, the course teaches the steps involved in checking a guest into a hotel. You will learn how to greet guests, make confirmations, and ask for personal identification and payment. You will also learn how to provide room keys and numbers, as well as give directions. You will then learn the steps involved in checking a guest out of a hotel. This course will be of great interest to any learner who would like to gain employment or progress their career in the hospitality sector so start your learning today.

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Modules

Characteristics of the Hospitality Industry

Introduction to the Accommodation Sector

Introduction to Hotel Management

Hotel Front Office Operations

Hotel Housekeeping Department

Hospitality Management - First Assessment

Introduction to the Food and Beverage Sector

Food and Beverage Services

Restaurant Operations Planning

Kitchen Design and Layout

Safe Food Handling in Food Service Operations

Preventing and Treating Accidents in Food Service Operations

Hospitality Management - Second Assessment

English For Restaurant Service

English For Restaurant Service Assessment

English For Hotel Reception and Front Desk

English For Hotel Reception and Front Desk Assessment

Course assessment

Learning Outcomes

After completing this course, you will be able to:


  • Explain the characteristics of the hospitality industry
  • Define the classification of hotel departments
  • Define the different market segments and customer types
  • Explain the objectives of a menu
  • Explain what is meant by kitchen layout and design
  • Explain proper food handling priorities
  • Describe the food preparation procedures
  • List the different types of restaurant workforce injuries and accidents
  • Explain health and safety procedures as applied to the hospitality sector.
  • Recommend and compare restaurant dishes using adjectives and comparative adjectives
  • Effectively provide potential hotel guests with information during inquiries using English language phrases
  • Check guests in and out of hotels in the correct sequence

Certification

All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world. Your Alison Diploma is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Diplomas for completed Diploma courses:

Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma, posted to you with FREE shipping
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame, posted to you with FREE shipping

All Diplomas are available to purchase through the Alison Shop. For more information on purchasing Alison Diplomas, please visit our FAQs. If you decide not to purchase your Alison Diploma, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Diploma pricing, please visit our Pricing Page.

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