Becoming a Customer Service Executive

Name: Becoming a Customer Service Executive
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This free online course will teach you the fundamentals of customer service and how to apply it in practical settings.

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Learning Outcomes

Upon completion of this course, you should be able to:

Analyse how important a customer is to any business and what it means to provide a good customer service
Recognise the first step to take when trying to solve the problem of an enraged customer
Recall who provides customer service in an organisation
List the two types of customers
Summarise how you can boost your energy and be happy in order to provide efficient customer service
Outline the steps to take in improving customer service
List the two major categories of customers’ needs and their examples
Describe how to handle a customer when carrying out an important work
Discuss the advantages and disadvantages of telephone communication and how to provide electronic customer service
Explain how to deal with profanities coming from customers

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