Soft Skills for Hospitality Professionals

Name: Soft Skills for Hospitality Professionals
Availability: InStock
Rating: 3.1 (278 reviews)

This free online hospitality training course provides the soft skills required to create a great guest experience.

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Learning Outcomes

In this free course, you will learn how to:

Identify the primary gestures of body language and their meanings
Describe non-verbal communication used to improve customer relations
Outline good hospitality etiquette while interacting with guests and colleagues
Highlight the proper postures and behaviours that make a good impression
Evaluate grooming and personal hygiene standards regarding hair, face, hands, jewellery and uniforms
Summarise the guidelines of good telephone etiquette
Explain how good customer service leads to satisfied clients
Compare communication conventions employed by individuals from different countries and cultures
Establish the importance of the a guest's impression of your establishment

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