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Events Management: Strategy, Event Types and Customer Service

This free course introduces you to the basic concepts of customer service and skills required to manage events.

Publisher: CourseFlix
This free online event planning course is an informative introduction for anyone who wishes to venture into the ever-evolving events management industry. The course focuses on some of the basic concepts, skills and factors to consider when starting as an events manager. Gain key knowledge about events management strategies and vital customer service skills as well as the main issues to consider when planning for different types of events.
Events Management: Strategy, Event Types and Customer Service
  • Duration

    1.5-3 Hours
  • Students

  • Accreditation


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This free events management and customer service training course will equip you with the basic concepts and skills required to become a successful events planner. You will begin with an overview of the events management field and the various strategies involved. You will learn about the events management industry in detail, the qualifications and daily tasks required of an events planner, the strategic management of events and how to make your work easier by using events management and planning softwares.

Next you will learn about the customer service skills and personal qualities required to be an events planner. You will receive some tips on effective communication in events management including the importance of body language when dealing with clients. You will also learn the importance of delegating duties and how to implement this. You will find out how to schedule various activities and the art of proper communication as you plan for an event. Finally, you will learn about different types of events and the specific considerations to organize and plan for each one.

The event planning and customer service course comes with a series of informative questions to help with your revision and study, before you take the final assessment. By the end of the course you will have a strong understanding of the basics of events management. Events management is a thriving industry which requires organisation, determination and charisma. This customer service course will help you determine if you are a good fit for a career in the events industry. So why wait? Start learning today.

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