Concierge: Roles, Work Environment and Etiquettes

Name: Concierge: Roles, Work Environment and Etiquettes
Availability: InStock
Rating: 3.5 (227 reviews)

Master the skills of a concierge and learn their exciting roles across various sectors in this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Explain the role of a concierge in the hospitality, corporate and lifestyle management sectors
Outline the skills required of a concierge
List various types of concierge services found around the world
Discuss the principles that guide a concierge service business to success
Identify the services it offers
Define ‘negotiation’ and outline its stages
Summarize the four possible outcomes of a customer’s satisfaction level for the service provided
Explain the significance of a Service Level Agreement (SLA)
Describe the etiquette governing a concierge’s work environment

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