Learning Outcomes

In this free course, you will learn how to:

• Outline the roles and responsibilities of a receptionist
• List verbal communication techniques and active listening skills
• Explain essential reception tools and equipment
• Discuss ergonomics and comfort at the workstation
• Explain the implementation of best practices in telephone etiquette to uphold professionalism
• Describe how to handle appointment rescheduling, cancellations, and walk-ins with professionalism and poise
• Outline the basics of filing and document organisation
• Recognise the receptionist’s role in building security
• Apply principles of continuous improvement and upskilling in your daily reception duties
• Create an inclusive reception environment catering to all guest needs and preferences
• Recall how to identify and handle suspicious visitors by recognising behavioural cues