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Transform how you deliver results in either a sales role or as part of a marketing strategy with our free online sales and marketing courses. As a plus, our courses can be completed without the time and cost commitments associated with similar programmes.We offer a wide selection of sales and business courses to help you succeed in the modern sales environment. Alison's range of free online marketing courses, from social media ma...…Read More
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General Data Protection Regulation (GDPR)
- Explain the purpose of the General Data Protection Regul...
- Describe what organisations can do to prepare for the GD...
- Explain the role of the Data Protection Offic... Read More

Customer Service Skills
- Define ‘customer service’
- Discuss how to focus on the customer and their needs
- Explain how to employ expected workplace etiquette
- Outline the rules of appropriate telephone et... Read More

ISO 37301:2021 - Principles of Compliance Management Systems
- Describe the fundamentals of a compliance management sys...
- Discuss what ISO 37301:2021 is and how organizations can...
- Explain the terminologies, structure, and req... Read More

Rental Property Management Fundamentals
- Describe the tenant screening and selection process
- Outline different factors affecting the rental property ...
- List the types of rental properties Read More

Food and Beverage Restaurant Service: Advanced Waiter's Training
- Outline the procedure for preparing the table before ser...
- Describe how to greet guests on arrival, escort them to ...
- List the steps of taking a food order Read More

Becoming a Professional Business Coach
- Apply effective communication skills, including active l...
- Discuss the GROW and CLEAR models—frameworks that guide ...
- Plan in-depth coaching that aligns with clien... Read More

ISO 20400: Principles of Sustainable Procurement
- Define sustainable procurement, sustainability, and the ...
- Outline the environmental benefits of the sustainable pr...
- Describe the precursors and the stepwise mode... Read More

Customer Care Skills and Telephone Etiquette
- Define ‘telephone etiquette’
- Outline how to speak professionally on the phone
- Describe how to eliminate phone distractions Read More

Diploma in Retail Management
- Define ‘merchandising’ and ‘pricing’
- Compare marketing and brand management
- List the many retail sales channels
- Recall different security procedures Read More

Retail Management: Merchandising, Sales and Customer Communications
- Describe the skills needed for Retail Management
- Define the term ‘merchandising’ and explain what it mean...
- Explain the sales process and how to price it... Read More

Sales Enablement Strategies for Business Owners
- Identify key components of a sales enablement strategy
- Evaluate sales enablement success using key metrics and ...
- Create content that supports the sales proces... Read More

B2B Customer Success Management
- Explain the importance of Customer Success in B2B growth...
- Distinguish between Customer Support and Customer Experi...
- Outline an effective and tailored customer onboarding pr...
- Create a proactive support system to prevent ... Read More

Understanding Key Account Management
- Explain the concepts of key account management
- Discuss how to determine strategic importance objectivel...
- State the benefits of long-term connection to... Read More

Diploma in Marketing Management
- Define the process and function of marketing
- Explain the key marketing concepts
- Contrast and compare how marketing of services differs f...
- Discuss how marketing theory has evolved Read More

Becoming a Customer Service Executive
- Analyse how important a customer is to any business and ...
- Recognise the first step to take when trying to solve th...
- Recall who provides customer service in an or... Read More

An Introduction to Retail Associates
- List duties and characteristics of a retail associate
- Analyze the importance of communication in the retail bu...
- Evaluate the psychological impact of the atmo... Read More
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