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Sales and Negotiations Skills
This free online course deals with overcoming sales objections, communication strategy and the skills needed for sales.
Description
This Sales and Negotiation Skills course will provide you with an understanding of overcoming sales objections. You will learn the three main factors involved in overcoming sales objections. You will be able to explain how to find a point of agreement. You will also learn about the five steps of sales processes.
This course then explains Negotiation Skills. You will learn about understanding negotiation, including getting prepared and laying the groundwork. You will also learn about the phases of negotiation, exchanging information, bargaining, and closing. Students will also be introduced to mutual gain and dealing with difficult issues.
This course then wraps up with Communication Strategies where students will learn how to better communicate for negotiations. You will learn to understand the big picture and understand para-verbal communication and non-verbal communication skills. It will also teach good speaking and listening skills. By taking this course you will learn how to better communicate for more effective speaking and negotiations when in the sales field. So why wait? Start learning today.
Start Course NowModules
Overcoming Sales Objections
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Getting Started
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Three Main Factors
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Seeing Objections as Opportunities
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Getting to the Bottom
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Finding a Point of Agreement
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Have the Client Answer Their Own Objection
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Deflating Objections
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Unvoiced Objections
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The Five Steps
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Dos and Don'ts
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Sealing the Deal
Communication Strategies
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Getting Started
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The Big Picture
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Understanding Communication Barriers
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Paraverbal Communication Skills
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Non-Verbal Communication
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Speaking Like a STAR
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Listening Skills
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Asking Good Questions
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Appreciative Inquiry
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Mastering the Art of Conversation
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Advanced Communication Skills
Negotiation Skills
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Getting Started
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Understanding Negotiation
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Getting Prepared
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Laying the Groundwork
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Phase One - Exchanging Information
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Phase Two - Bargaining
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About Mutual Gain
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Phase Three - Closing
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Dealing with Difficult Issues
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Negotiating Outside the Boardroom
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Negotiating on Behalf of Someone Else
Course assessment
Learning Outcomes
Having completed this course, you will be able to:
- Describe how to find a point of agreement when met with a sales objection
- Analyze methods to deflate objections
- Discuss strategies for dealing with difficult issues
- Explain negotiating on behalf of someone else
- Paraphrase a process for asking good questions
Certification
All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:
Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning
Alison offers 3 types of Certificates for completed Certificate courses:
Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping
All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.
