Interacting with Customers | Sales Techniques | Alison

Sales Techniques - Interacting with Customers - Revised

Improve your sales skills to help you succeed with new customers.

Free Course
This free online Sales Techniques course from Alison will show you the professional way of interacting with customers. Selling is the process of exchanging monetary value for goods and/or services. With this course, you will learn about fundamental customer questions, the importance of body language, and the human interface. You will also study communication and presentation skills for selling. Learn to sell more by selling better, today!
  • Duration

    1.5-3 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher

    Channel 9





View course modules


Study this online course Sales Techniques - Interacting with Customers to gain the vital knowledge and understanding of 'the human interface' when meeting, greeting and interacting with customers.

The course starts off with introducing you to sales and selling as a career. You will learn about the fundamental question’s customers will ask and why people should buy from you. The next topic discusses is the human interface, you will learn about body language and how important it is when interacting with customers. You will be taught about the five general signs to look out for when people are lying, the different selling approaches to take when someone is resistant to change.

In the second module, you will be introduced to sales communication skills. You will learn how to approach a potential customer and question them in the right way. You will be taught about active listening and how to be clear and precise with your speech and writing.

Finally the course describes the different phases that makeup any presentation, what you should do while you are presenting and how you can give a winning presentation.

This course will be of great interest to sales people, entrepreneurs, business owners and anyone looking to improve their sales skills and techniques.

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Learning Outcomes

Having completed this course you will be able to:

  • Explain why selling is a business discussion.
  • Describe what makes up the Human Interface.
  • List the five general signs of people lying.
  • Discuss how to improve your communication.
  • Describe how to give a winning presentation.
  • Discuss how people will and won’t accept change and new technologies.


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certificates for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.



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