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Sales Techniques - Interacting with Customers - Revised

Improve your sales skills to help you succeed with new customers.

Business
Free Course
This free online Sales Techniques course from Alison will show you the professional way of interacting with customers. Selling is the process of exchanging monetary value for goods and/or services. With this course, you will learn about fundamental customer questions, the importance of body language, and the human interface. You will also study communication and presentation skills for selling. Learn to sell more by selling better, today!
  • Duration

    1.5-3 Hours
  • Certification

    Yes
  • Mobile Friendly

    Yes
  • Publisher

    Channel 9
  • Accreditation

    CPD

Description

Modules

Outcome

Certification

View course modules

Description

Study this online course Sales Techniques - Interacting with Customers to gain the vital knowledge and understanding of 'the human interface' when meeting, greeting and interacting with customers.

The course starts off with introducing you to sales and selling as a career. You will learn about the fundamental question’s customers will ask and why people should buy from you. The next topic discusses is the human interface, you will learn about body language and how important it is when interacting with customers. You will be taught about the five general signs to look out for when people are lying, the different selling approaches to take when someone is resistant to change.

In the second module, you will be introduced to sales communication skills. You will learn how to approach a potential customer and question them in the right way. You will be taught about active listening and how to be clear and precise with your speech and writing.

Finally the course describes the different phases that makeup any presentation, what you should do while you are presenting and how you can give a winning presentation.

This course will be of great interest to sales people, entrepreneurs, business owners and anyone looking to improve their sales skills and techniques.

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