Sales Techniques - Interacting with Customers - Revised
CertificationView course modules
Study this online course Sales Techniques - Interacting with Customers to gain the vital knowledge and understanding of 'the human interface' when meeting, greeting and interacting with customers.
The course starts off with introducing you to sales and selling as a career. You will learn about the fundamental question’s customers will ask and why people should buy from you. The next topic discusses is the human interface, you will learn about body language and how important it is when interacting with customers. You will be taught about the five general signs to look out for when people are lying, the different selling approaches to take when someone is resistant to change.
In the second module, you will be introduced to sales communication skills. You will learn how to approach a potential customer and question them in the right way. You will be taught about active listening and how to be clear and precise with your speech and writing.
Finally the course describes the different phases that makeup any presentation, what you should do while you are presenting and how you can give a winning presentation.
This course will be of great interest to sales people, entrepreneurs, business owners and anyone looking to improve their sales skills and techniques.Start Course Now
Having completed this course you will be able to:
- Explain why selling is a business discussion.
- Describe what makes up the Human Interface.
- List the five general signs of people lying.
- Discuss how to improve your communication.
- Describe how to give a winning presentation.
- Discuss how people will and won’t accept change and new technologies.
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