B2B Customer Success Management

Name: B2B Customer Success Management
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Explore B2B Strategies to boost customer satisfaction, retention, and business growth in this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Explain the importance of Customer Success in B2B growth and retention
Distinguish between Customer Support and Customer Experience
Outline an effective and tailored customer onboarding program
Create a proactive support system to prevent customer issues
Plan customer support with personalisation and effective communication
Review Customer Success using key metrics and feedback
Discuss key Customer Success metrics such as CLV, Churn Rate, and Customer Health Score

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