By the end of this course, you will be able to:

• Define ‘motivation’ and identify its various principles
• Analyse the techniques that can be used to stay motivated through physical and mental application
• Define ‘anger’ and lay out its various types
• Outline the most common anger management techniques
• Explain how to use anger in a positive manner
• Define ‘lateral thinking’ and ‘parallel thinking’ in the context of problem-solving
• Compare the roles of creativity and innovation in decision-making
• List the eight types of obstacles that block creative thinking
• Discuss Kurt Lewin's ‘force field analysis’ used to identify and solve problems
• Contrast ‘brainstorming’ and ‘reverse brainstorming’
• Describe the ‘SCAMMPERR method’ and Edward De Bono's ‘Thinking Hat’ model

By the end of this course, you will be able to:

• Establish the importance of business etiquette and ethics
• Discuss the principle of first impressions
• Describe how to conduct yourself in the world of business
• Outline the billing process used inside company
• Explain the rules of business etiquette regarding electronic communication
• Discuss the behaviour appropriate in a business meeting or official dining occasion

By the end of this course, you will be able to:

• Define ‘telephone etiquette’
• Outline how to speak professionally on the phone
• Describe how to eliminate phone distractions
• Discuss how to handle inbound and outbound calls
• Explain how to deal with angry customers
• Identify the benefits of using voice mail in your business

By the end of this course, you will be able to:

• Explain how an effective diet plan can help in maintaining a healthy weight
• Identify the necessary tools and habits that can help clients control their weight
• Recognise the importance of meal planning and timing to maintain a healthy lifestyle
• Discuss the role that diet breaks and physical activity can play in helping clients reach their optimal weight
• Describe the role of a balanced diet in losing weight in a healthy manner
• Explain how to create the optimal diet plan based on the client's requirements
• Identify the best foods available for building muscle and testosterone
• Outline the optimal diet for athletes who want to gain muscle
• List the foods that athletes should eat while going through strength and endurance training
• Explain the coach's relationship with clients and how to develop ‘SMART’ goals

By the end of this course, you will be able to:

• Analyze the three dimensions of coding accuracy
• Summarize the general coding standards
• Evaluate the diseases of the blood
• Describe the types of medical codes and the unlisted coding procedure
• Recognize the medical record and the key components of the medical record
• Explain the uses, benefits, and hierarchies of SNOMED CT
• Classify the clinical breadth of SNOMED CT and enabling SNOMED CT in HER/EMR systems
• Discuss mental and behavioral disorders

By the end of this course, you will be able to:

• List the key principles and elements that constitute the term ‘animal welfare’
• Explain how to monitor and preserve basic animal health and nutrition
• Discuss the importance of animal hygiene and discuss how to meet their first aid needs
• Identify the key behavioural characteristics of dogs and explain how to communicate with them
• Explain how to communicate with cats and horses and describe their health needs
• Explain the fundamental concepts associated with bird care and welfare
• List the common breeds of rabbits and identify the common problems they face
• Identify the signs of disease in ornamental fish and explain how to meet their health needs
• Describe the role of animal psychology in understanding the behaviours of birds, cats and dogs
• Recall the key principles of reptile care

By the end of this course, you will be able to:

• Define ‘journal therapy’ and outline its types
• Discuss the scientific links between journaling and mental healing and establish the importance of journaling in recovery
• Outline therapeutic journaling techniques used to overcome stress, trauma, anxiety and depression
• Explain how to write therapeutically and highlight the benefits of a structured journal
• Describe how to write effectively to achieve clarity and find solutions
• Compare ‘therapeutic’ and ‘creative’ journaling
• Discuss how career journaling can help with self-improvement and decision-making
• Explain how journal therapy can help you be more productive

By the end of this course, you will be able to:

• Outline the basics of personal and commercial property laws
• Describe the key features of different kinds of properties and commercial assets
• Define ‘market context’ and locate property developments within institutional property market models
• Highlight the history of property rights 
• List the different types of property owners and taxes
• Summarise the types, legal titles and equities associated with co-ownership
• Outline the features of leases and bailments
• Describe the importance, types and duration of property licensing
• Explain how mortgages work and outline their types, cost and processes
• Outline the principles and modernisation of land law
• Discuss the systems of title and registration
• Compare the critical aspects of registered, unregistered and unclaimed lands
• Discuss property insurance and establish the need for liability insurance