This course will introduce you to different types of conflict including intrapersonal, interpersonal, and intergroup conflict. You will learn the different causes of conflict and study the effects of negative outcomes which include stress and anxiety. The course will teach you different conflict management techniques such as changing organizational structures, creating a common "enemy", and changing team members. You will also look into conflict management styles such as avoidance, collaboration, and compromise.

Next, the course will introduce you to BATNA which stands for Best Alternative to a Negotiated Agreement. You will study the five stages of negotiation which includes investigation, determining your BATNA, presentation, bargaining, and closure. You will learn the common mistakes that should be avoided during a negotiation, the importance of ethics in dealing with conflicts, and why the cultural background of both parties plays a major role when negotiating.

There is no surefire method of dealing with conflict but with a bit of training more conflicts can be better managed. The negotiation techniques and styles taught in this course are useful tools in handling conflicts and can serve to make both your professional and personal life much easier. So, check out the course today, and in a few short hours gain some valuable knowledge that you can use for the rest of your life.