Introduction to Conflict Management and Negotiation - Revised
Gain a better understanding of conflict and learn key skills and techniques for conflict management and negotiation.
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CertificationView course modules
This course will introduce you to different types of conflict including intrapersonal, interpersonal, and intergroup conflict. You will learn the different causes of conflict and study the effects of negative outcomes which include stress and anxiety. The course will teach you different conflict management techniques such as changing organizational structures, creating a common "enemy", and changing team members. You will also look into conflict management styles such as avoidance, collaboration, and compromise.
Next, the course will introduce you to BATNA which stands for Best Alternative to a Negotiated Agreement. You will study the five stages of negotiation which includes investigation, determining your BATNA, presentation, bargaining, and closure. You will learn the common mistakes that should be avoided during a negotiation, the importance of ethics in dealing with conflicts, and why the cultural background of both parties plays a major role when negotiating.
There is no surefire method of dealing with conflict but with a bit of training more conflicts can be better managed. The negotiation techniques and styles taught in this course are useful tools in handling conflicts and can serve to make both your professional and personal life much easier. So, check out the course today, and in a few short hours gain some valuable knowledge that you can use for the rest of your life.
Understanding Conflict - Learning Outcomes
Causes and Outcomes of Conflict
Understanding Conflict - Lesson Summary
Negotiations - Learning Outcomes
The Five Stages of Negotiation
Negotiation Strategies and Avoiding Common Mistakes
Ethical and Cross-Cultural Negotiations
Negotiations - Lesson Summary
After completing this course you will be able to:
• Explain the nature of conflict in your personal life or at work
• Describe the different types of conflict you may experience
• Identify the possible outcomes of conflicts
• Define your own communication style
• Explain different ways to manage conflict
• Apply the five stages of negotiation
• Devise negotiation strategies
• Identify common mistakes that occur in negotiations
All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:
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