Introduction to Conflict Management and Negotiation | Alison

Introduction to Conflict Management and Negotiation - Revised

Gain a better understanding of conflict and learn key skills and techniques for conflict management and negotiation.

Free Course
This free online conflict management and negotiation course will teach you how to effectively moderate and resolve workplace disagreements, and how to create a positive workplace environment. Moderate conflict is healthy for an organisation. Some people avoid conflict, but avoiding conflict doesn't solve key issues, and stunts organisational growth. This free online course will teach you effective conflict management and negotiation skills.
  • Duration

    1.5-3 Hours
  • Assessment

  • Certification

  • Responsive






View course modules


This course will introduce you to different types of conflict including intrapersonal, interpersonal, and intergroup conflict. You will learn the different causes of conflict and study the effects of negative outcomes which include stress and anxiety. The course will teach you different conflict management techniques such as changing organizational structures, creating a common "enemy", and changing team members. You will also look into conflict management styles such as avoidance, collaboration, and compromise.

Next, the course will introduce you to BATNA which stands for Best Alternative to a Negotiated Agreement. You will study the five stages of negotiation which includes investigation, determining your BATNA, presentation, bargaining, and closure. You will learn the common mistakes that should be avoided during a negotiation, the importance of ethics in dealing with conflicts, and why the cultural background of both parties plays a major role when negotiating.

There is no surefire method of dealing with conflict but with a bit of training more conflicts can be better managed. The negotiation techniques and styles taught in this course are useful tools in handling conflicts and can serve to make both your professional and personal life much easier. So, check out the course today, and in a few short hours gain some valuable knowledge that you can use for the rest of your life.

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Learning Outcomes

After completing this course you will be able to:

• Explain the nature of conflict in your personal life or at work
• Describe the different types of conflict you may experience
• Identify the possible outcomes of conflicts
• Define your own communication style
• Explain different ways to manage conflict
• Apply the five stages of negotiation
• Devise negotiation strategies
• Identify common mistakes that occur in negotiations


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certificates for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.



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