Introduction to Conflict Management and Negotiation - Revised

Free Course
This course introduces you to what conflict is, the different types of conflict, reasons why conflict can arise, and various conflict handling styles.




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Experiencing conflict, whether with your colleagues or family members, can be a real cause of stress. This free online course on Conflict Management and Negotiation will give you an overview of the fundamental types of conflicts that occur at work and at home and provides important conflict management methods. The key focus of this course is to help you effectively deal with disagreements and avoid common mistakes made during negotiations.

The course begins by explaining what conflict entails, the various types of conflict that can occur and the levels of conflict that are most effective for high performance. You will study potential root causes of conflict arising within a workplace and the positive or negative outcomes that can arise from conflict. You will then learn multiple techniques on how to resolve organisational conflict and the most common approaches people adopt for handling conflict. The course also introduces you to the five stages of negotiation and common negotiation strategies, as well as, how to avoid common mistakes that could negatively impact the result of your negotiation.

Lastly, you will learn about third-party negotiations and alternative dispute resolutions recognizing when it is time to enlist a third-party negotiator, and you will also learn about ethics, negotiation and the negotiation skills for conflict management.

This free online conflict management course will be of great interest to professionals working in areas such as conflict management, negotiations, and human resources. It will also be useful to anyone who would like to better understand the important and stressful types of conflict that can occur. So why wait until it's too late? Check out the course now and start learning really useful conflict management and negotiation skills today!

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After completing this course you will be able to:

• Explain the nature of conflict in your personal life or at work
• Describe the different types of conflict you may experience
• Identify the possible outcomes of conflicts
• Define your own communication style
• Explain different ways to manage conflict
• Apply the five stages of negotiation
• Devise negotiation strategies
• Identify common mistakes that occur in negotiations

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.


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