Negotiation and Conflict

Name: Negotiation and Conflict
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Learn how to develop your negotiation, conflict resolution, and decision-making skills with this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Describe the decision-making traps and how to avoid them in different situations
Define negotiation and discuss the five phases of negotiation
Explain the nature and value of assertion as an ingredient in conflict
Identify the two opposing models for characterizing conflict
Distinguish between concern for self and concern for others as elements of conflict style
Discuss criticism and evaluation in the workplace and explain strategies for resolving work environment conflict
Outline the different causes of conflicts and outline the positive and negative outcomes of conflict
List the difference between, and pros and cons of individual vs group decision-making

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