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Negotiation and Conflict
Advanced Level

Negotiation and Conflict

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  • 1.5-3 Avg Hours
  • CPD Accredited
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Negotiation and Conflict

Learn how to develop your negotiation, conflict resolution, and decision-making skills with this free online course.
In this free online Negotiation and Conflict course, you will learn how to make good business and personal decisions by utilizing many different decision-making tools. Some of what you will learn is how to i... In this free online Negotiation and Conflict course, you will learn how to make good business and personal decisions by utilizing many different decision-making tools. Some of what you will learn is how to identify and avoid the decision-making traps, how to approach and resolve conflicts in a team setting, communication techniques for dealing with different kinds of people to leave your team more cohesive and productive.

What You Will Learn In This Free Course

  • Describe the decision-making traps ...
  • Define negotiation and discuss the ...
  • Explain the nature and value of ass...
  • Identify the two opposing models fo...
  • Describe the decision-making traps and how to avoid them in different situations
  • Define negotiation and discuss the five phases of negotiation
  • Explain the nature and value of assertion as an ingredient in conflict
  • Identify the two opposing models for characterizing conflict
  • Distinguish between concern for self and concern for others as elements of conflict style
  • Discuss criticism and evaluation in the workplace and explain strategies for resolving work environment conflict
  • Outline the different causes of conflicts and outline the positive and negative outcomes of conflict
  • List the difference between, and pros and cons of individual vs group decision-making
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Learner Reviews & Feedback For Negotiation and Conflict

33
Reham E. Alison Graduate
loved this course this course
it is very interesting and useful in both business and personal life
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Dirk V. Alison Graduate
loved this course this course
Some nice methods of conflict management that normally occurs inside and outside the boardroom, and the mechanism on how to address them.
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Khaoula E. Alison Graduate
loved this course this course
full of information, it was really enjoyable.
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